E-commerce Operations & Customer Support Executive
Company: Blueisland Clothing Private Limited
Location: Madurai, Tamil Nadu
Job Type: Full-time, Permanent — Work from Office
Monthly Salary: ₹15,000–₹20,000
Openings: 5–10
Experience: Freshers and experienced candidates may apply
About the Role
Blueisland Clothing is looking for organized and customer-focused professionals to join our growing e-commerce operations team.
In this role, you will manage online orders, communicate with customers, coordinate with courier partners, and resolve delivery, replacement, and refund-related concerns. This position is suitable for candidates who want to build a long-term career in e-commerce operations and customer experience.
Key Responsibilities
Process and manage daily e-commerce orders accurately
Respond to customers through calls, email, WhatsApp, and chat
Track shipments and provide customers with timely updates
Coordinate with courier partners regarding delayed, undelivered, and returned shipments
Handle delivery reattempts, address changes, cancellations, replacements, and refund requests
Update order and customer information accurately in company systems
Escalate unresolved customer or courier issues to the appropriate team
Maintain daily records, trackers, reports, and follow-up lists
Ensure professional and courteous communication at every customer touchpoint
Meet operational accuracy, response-time, and customer-service targets
Mandatory Requirements
Candidates must have:
Good spoken and written English
Good spoken Tamil
Strong typing and email-writing skills
Basic computer knowledge, including email and spreadsheets
Good attention to detail
Customer-handling and problem-solving ability
Willingness to work from our Madurai office
Ability to work responsibly in a fast-paced e-commerce environment
English and Tamil communication skills are mandatory for this position.
Preferred Skills
Preference will be given to candidates who have:
Knowledge of Hindi, Telugu, Kannada, or Malayalam
Previous experience in e-commerce operations or customer support
Experience with Shopify, order processing, logistics, courier coordination, or online retail
Experience handling customer calls, emails, WhatsApp, returns, replacements, or refunds
Working knowledge of Microsoft Excel or Google Sheets
Eligibility
Any degree or relevant qualification
Freshers with strong English and Tamil communication skills are welcome
Experienced customer support and e-commerce operations candidates are encouraged to apply
What We Look For
The ideal candidate should be:
Professional and patient when speaking with customers
Accurate while handling order and customer information
Consistent in completing follow-ups
Comfortable using computers and learning new software
Able to take ownership of customer issues until resolution
Interested in building a career in e-commerce operations
Salary
₹15,000–₹20,000 per month
The final salary will be based on communication skills, relevant experience, computer knowledge, and interview performance.
Benefits
Health insurance
Provident Fund
Professional training
Career growth opportunities
Practical exposure to e-commerce, customer service, order management, and logistics operations
Friendly and professional work environment
Work Location
In person – Madurai, Tamil Nadu
Candidates must be able to commute or relocate to Madurai before joining.
How to Apply
Submit your updated resume through Indeed.
Shortlisted candidates will be contacted for a communication assessment and interview.
Join Blueisland Clothing and build your career in e-commerce operations and customer experience.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Application Question(s):
- Can you communicate confidently with customers in both English and Tamil?
- Do you have experience using Shopify, Excel, Google Sheets, or order-management software?
- Are you comfortable handling customer calls, emails, WhatsApp messages, delivery issues, replacements, and refunds?
Work Location: In person
