Customer Service Advisor – US E-Commerce Voice Process
Location: Jaipur, Rajasthan
Employment Type: Full-Time
Company: Transcom
About the Role
Transcom is hiring experienced Customer Service Advisors for its US E-Commerce Voice Process. This role is ideal for customer service professionals who are passionate about delivering exceptional customer experiences, resolving customer concerns, and providing high-quality support in a fast-paced environment.
Key Responsibilities
- Handle inbound customer interactions professionally and efficiently.
- Assist customers with order-related queries, including order updates, returns, refunds, cancellations, payment concerns, and delivery-related issues.
- Provide accurate information and appropriate resolutions while maintaining a positive customer experience.
- Document customer interactions accurately in internal systems.
- Meet quality, productivity, and customer satisfaction standards.
- Follow company policies and established customer service procedures.
Eligibility Criteria
- Minimum 1 year of experience in an international BPO customer service process.
- Experience in Retail, Airline, Insurance, or similar customer service environments is preferred.
- Excellent English communication skills with the ability to interact confidently with international customers.
- Strong problem-solving, active listening, and customer service skills.
- Comfortable working in a dynamic, performance-driven environment.
- Candidates who can join at the earliest will be preferred.
Desired Skills
- Strong verbal communication and interpersonal skills.
- Customer-first approach with empathy and professionalism.
- Ability to multitask and manage customer interactions effectively.
- Basic computer proficiency and familiarity with CRM applications.
- Attention to detail and commitment to service excellence.
What We Offer
- Competitive compensation package.
- Professional training and onboarding support.
- Career growth opportunities with a global customer experience organization.
- Collaborative and inclusive work environment.
- Employee transportation facility as per company policy.
If you have a passion for customer service and are looking to build your career with a global organization, we'd love to hear from you. Apply today and become part of the Transcom team.
Email - [email protected]
Contact - 8709894784
Pay: ₹30,000.00 - ₹32,000.00 per month
Work Location: In person
