Job Description – Virtual Ring Expert
As a Virtual Ring Expert, you will conduct one-on-one consultations via video and phone, helping customers select the right diamond, metal, design, finish, ring size, and personalization options based on their preferences, budget, and lifestyle. Every interaction should reflect Rings & I's commitment to craftsmanship, education, and exceptional customer experience. Success in this role will be measured not only by revenue but also by customer satisfaction, consultation quality, conversion rates, repeat business, and referrals. You will play a key role in building long-term customer relationships while representing the brand's values of transparency, personalization, and excellence.
Key ResponsibilitiesClient Consultation & Relationship Management
- Conduct detailed consultations through virtual meetings, phone calls, WhatsApp, and in-person appointments.
- Understand client preferences, budgets, timelines, and personal requirements.
- Build strong and lasting relationships with clients through genuine engagement and professional communication.
- Maintain regular follow-ups while ensuring clients never feel pressured into making a purchase decision.
- Serve as the primary point of contact throughout the customer journey.
- Consultative Sales & Advisory
- Guide clients through engagement ring and fine jewelry selections.
- Educate customers on diamonds, certifications, metal options, ring designs, personalization possibilities, and pricing structures.
- Present both advantages and considerations of various options to help clients make informed decisions. Provide transparent recommendations aligned with the client's requirements rather than pushing high-value products. Deliver a premium luxury buying experience that prioritizes trust and customer satisfaction.Customer Experience Excellence Ensure every interaction reflects the brand's commitment to professionalism, transparency, and service.
- Be responsive and available to support clients whenever assistance is required.
- Handle domestic and NRI clients with equal professionalism and attention to detail.
- Proactively resolve concerns and coordinate with internal teams to ensure a seamless experience.
- Sales Performance
- Achieve monthly revenue targets ranging between ₹15 Lakhs and ₹30 Lakhs per consultant.
- Maintain healthy appointment-to-conversion ratios through quality client engagement.
- Generate repeat business and referrals through exceptional customer service.
- Consistently contribute to overall business growth while maintaining high customer satisfaction standards.
Internal Coordination
- Coordinate closely with production, fulfillment, design, and customer support teams.
- Ensure order specifications, personalization details, timelines, and customer expectations are accurately communicated.
- Monitor orders through completion and delivery to ensure service excellence
RequirementsRequired Skills & Qualifications
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Professional and polished client-facing demeanour.
- Ability to communicate confidently with high-value clientele.
- Strong listening and consultative selling skills.
- Attention to detail and customer-centric mindset.
- Comfort with CRM systems, video conferencing platforms, and digital communication tools.
- Ability to manage multiple client relationships simultaneously
- Preferred Qualifications
- Experience in luxury retail, jewellery sales, premium hospitality, relationship management, wealth advisory, or consultative sales
- Understanding of diamonds, gemstones, and jewellery terminology is preferred but not mandatory.
- Experience working with NRI or international clientele is an added advantage.
- Undergraduate preferred.
Key Performance Indicators (KPIs)
- Monthly Revenue Achievement (₹15–30 Lakhs)
- Appointment-to-Visit Conversion Rate (50-60%)
- Customer Satisfaction Score (95%+)
- Order Conversion Rate (30%+)BenefitsWhat We Offer
- Opportunity to work with a rapidly growing luxury jewellery brand.
- Exposure to premium domestic and international clientele.
- Performance-based growth and advancement opportunities.
- A highly professional and customer-focused work environment.
- The opportunity to become a trusted advisor in one of the most meaningful purchasing journeys in a client's life.
Ideal Candidate ProfileThe ideal candidate is someone who genuinely enjoys working with people, building relationships, and helping clients make informed decisions. They understand that luxury sales are built on trust, authenticity, patience, and service excellence rather than hard selling. If you take pride in creating exceptional customer experiences and believe that longterm relationships are more valuable than short-term transactions, this role is designed for you.
Pay: From ₹480,000.00 per year
Benefits:
- Commuter assistance
- Health insurance
- Provident Fund
Work Location: In person
