Location- Parra Goa
We are looking for a proactive and customer-focused CRM Intern to support our Customer Relationship Management team. The candidate will assist in handling client communication, coordination, reporting, and operational support while ensuring a smooth customer experience.
This internship is ideal for candidates interested in customer service, client relationship management, and real estate operations.
## Key Responsibilities:
* Coordinate with clients, owners, vendors, and internal operations teams.
* Handle customer communication through calls, emails, and WhatsApp professionally.
* Assist in managing client queries, follow-ups, and escalations.
* Support in maintaining CRM records and updating booking/reservation platforms.
* Prepare reports, MIS documentation, and maintain accurate data records.
* Conduct field visits and assist with coordination at SRO/government offices when required.
* Support the team in documentation and registration-related processes.
* Ensure smooth coordination across different time zones and client requirements.
* Assist in maintaining customer satisfaction and understanding luxury customer expectations.
* Support social media and online reputation management activities when required.
## Requirements:
* Good verbal and written communication skills in English.
* Basic knowledge of CRM/customer service processes.
* Familiarity with CRM software and booking/reservation platforms is preferred.
* Basic understanding of legal documentation and registration processes.
* Working knowledge of Excel, Google Sheets, and MIS reporting.
* Ability to multitask and handle responsibilities calmly and professionally.
* Strong coordination and interpersonal skills.
* Flexible with working hours and field visits as per business requirements.
## Preferred Background:
* Prior internship or exposure in CRM, customer service, hospitality, or real estate will be an added advantage.
* Freshers with strong communication and coordination skills are welcome to apply.
Pay: ₹10,000.00 - ₹25,000.00 per month
Work Location: In person
