Job Description
Helpline Groups is seeking a proactive and customer-focused Customer Relation Executive to manage client interactions, ensure customer satisfaction, and maintain long-term relationships. The ideal candidate should have excellent communication skills and a service-oriented mindset.
Key Responsibilities
- Handle customer inquiries via phone, email, WhatsApp, and in person
- Maintain strong relationships with existing and new clients
- Resolve customer complaints and provide timely solutions
- Coordinate with sales, pre-sales, and operations teams
- Update and maintain customer records in the CRM system
- Follow up with clients to ensure satisfaction and service completion
- Provide accurate information about company services and processes
Requirements
- Proven experience as a Customer Relation Executive or similar role.
- Fluency in English (mandatory)
- Strong verbal and written communication skills
- Good interpersonal and problem-solving abilities
- Basic knowledge of CRM systems and MS Office
Benefits
- Competitive salary package
- Performance-based incentives
- Professional growth opportunities
- Supportive and team-oriented work environment
- Job Types: Full-time, Permanent, Fresher
Work Location: In person
Pay: Up to ₹20,000.00 per month
Ability to commute/relocate:
- Chalakudi Town, Thrissur, Kerala: Reliably commute or planning to relocate before starting work (Required)
Language:
Location:
- Chalakudi Town, Thrissur, Kerala (Preferred)
Work Location: In person
