JOB DESCRIPTION
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in [Chase TRavel within Consumer & Community Banking Product Team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
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Own the Lodging product roadmap and outcomes for two squads, including strategy, prioritization, delivery, and measurable business impact.
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Lead and manage a team of product analysts as a people manager—setting clear ownership, expectations, development plans, and delivery practices in a fast-paced environment.
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Partner with senior business stakeholders to prioritize features, enhancements, and technical debt; manage dependencies and ensure transparent decision-making.
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Collaborate with Engineering Managers, squads, and Agility Leads / PMO to translate the book of work into an optimal product backlog, balancing scope, capacity, and constraints.
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Drive Agile delivery of Lodging capabilities, ensuring disciplined planning, execution, and release management aligned to availability, performance, and security requirements.
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Continuously improve quality and resiliency, using iterative enhancements, metrics, operational feedback loops, and a focus on maintainability and operability.
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Align cross-functional partners (including partner application teams and architecture) to Chase Travel Lodging integration priorities and broader platform needs.
Required qualifications, capabilities, and skills
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5+ years of product management experience (or equivalent expertise) in Travel and/or a closely related domain, with a track record of delivering measurable customer and business outcomes.
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Advanced knowledge of the product development lifecycle, including discovery, UX/design partnership, delivery, launch, and ongoing optimization.
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Proven ability to lead end-to-end product lifecycle activities, including problem framing, customer/stakeholder discovery, ideation, strategy definition, requirements and acceptance criteria, and value/benefits management.
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Demonstrated success influencing without authority, driving organizational change, and aligning stakeholders across product, engineering, operations, risk, compliance, and other partner functions.
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Strong business acumen to propose, evaluate, and influence product and feature explorations for enterprise-scale applications.
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Ability to synthesize large volumes of quantitative and qualitative inputs into clear narratives, concise summaries, and actionable insights.
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People management experience, with a demonstrated ability to build and develop a high-performing, collaborative team.
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Experience supporting high-traffic, mission-critical consumer-facing platforms with reliability expectations (availability, performance, resiliency, incident management).
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Strong executive presence and communication skills (written and verbal): ability to lead senior stakeholder discussions and drive decisions using data-informed narratives, including risks, trade-offs, options analysis, and decision-ready proposals.
Preferred qualifications, capabilities, and skills
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Demonstrated prior experience working in a highly matrixed, complex organization
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
