Job Summary: The position of a Customer Support Representative at Trend Works plays a pivotal role in creating a welcoming and efficient environment for customers and guests. They serve as the initial point of contact, ensuring smooth daily operations and a positive experience for all visitors. This position requires excellent interpersonal skills and adaptability in a dynamic coworking environment. Key Responsibilities: Customer and Guest Engagement: ● Warmly welcome customers, guests, and visitors as they enter the space. ● Provide information about services and amenities ● Foster a sense of community by facilitating introductions and connections among clients. ● Collect and share feedback from customers to improve their experience. Reception and Communication: ● Answer phone calls and emails professionally and promptly. ● Maintain clear and effective communication channels with clients and coworkers. ● Coordinate and maintain strong relationships with external vendors to ensure timely delivery of services and resolve any vendor-related issues promptly. Access and Security: ● Ensure secure access to the premises through key cards or access codes. ● Monitor entry and exit to maintain a safe and secure environment. ● Assist in handling access issues and addressing security concerns. Space Management: ● Manage reservations for meeting rooms, workstations, and private offices. ● Oversee the allocation of workspace, ensuring a smooth check-in and check-out process. ● Maintain an organised and clean reception area and common spaces. Administrative Support: ● Assist with administrative tasks, including mail and package handling, photocopying, and document management. ● Manage client-related administrative tasks, such as billing inquiries and clientship renewals. ● Keep records of the space usage and occupancy. Technology and Equipment: ● Familiarise clients with technology resources, such as printers, scanners, and audiovisual equipment. ● Troubleshoot basic technical issues and assist customers with connectivity. ● Ensure all equipment and amenities are in good working order. Qualifications: ● Previous experience of minimum 2-3 years in customer service, hospitality, or a similar role is preferred. ● Strong interpersonal and communication skills. ● Ability to multitask and prioritise in a fast-paced environment. ● Positive and professional attitude with a customer-centric approach. ● Flexibility in adapting to changing coworking space dynamics. ● Knowledge of the industry and trends is advantageous.
Pay: Up to ₹30,000.00 per month
Work Location: In person
