Process Coordinator
Department
Operations
Job Summary
The Process Coordinator is responsible for coordinating, monitoring, and improving day-to-day operational processes to ensure efficiency, quality, and compliance. This role works closely with cross-functional teams to streamline workflows, resolve process-related issues, maintain documentation, and support continuous improvement initiatives.
Key Responsibilities
- Coordinate daily operational processes and ensure timely execution of assigned activities.
- Monitor workflow performance and identify process bottlenecks.
- Develop, maintain, and update Standard Operating Procedures (SOPs) and process documentation.
- Collaborate with internal departments to improve operational efficiency.
- Track key performance indicators (KPIs) and prepare regular performance reports.
- Ensure compliance with company policies, quality standards, and regulatory requirements.
- Support process improvement projects using Lean, Six Sigma, or other continuous improvement methodologies.
- Investigate operational issues and recommend corrective and preventive actions.
- Coordinate meetings, follow up on action items, and maintain process-related records.
- Assist in employee training on new or revised processes.
- Support audits by preparing required documentation and ensuring process compliance.
Required Qualifications
- Bachelor's degree , Operations Management, Engineering, or a related field.
- 0-1 years of experience in process coordination, operations, or project support.
- Experience with process documentation and workflow management.
- Strong proficiency in Microsoft Excel, Word, PowerPoint, and ERP/CRM systems (preferred).
Required Skills
- Excellent organizational and coordination skills.
- Strong analytical and problem-solving abilities.
- Effective communication and interpersonal skills.
- Attention to detail and accuracy.
- Time management and ability to prioritize multiple tasks.
- Ability to work collaboratively across departments.
- Knowledge of process improvement methodologies is an advantage.
Key Performance Indicators (KPIs)
- Process compliance rate.
- Timely completion of assigned process activities.
- Reduction in process delays and errors.
- Accuracy of documentation and reporting.
- Achievement of operational efficiency targets.
- Stakeholder satisfaction.
Working Conditions
- Full-time position.
- Primarily office-based, with hybrid or remote work depending on company policy.
- May require coordination across multiple departments and occasional extended hours during critical projects.
Pay: ₹20,000.00 - ₹23,000.00 per month
Benefits:
Work Location: In person
