Your day starts by reviewing support tickets and system alerts to identify any urgent issues. You assist team members with Office 365, hardware problems, or connectivity issues, ensuring smooth daily operations. Throughout the day, you troubleshoot laptops, replace faulty components, install updates, and monitor firewall and network activity for security. You may also set up new user devices or configure access points as needed. Working alongside your team, you help maintain stable cloud resources and document fixes or updates in the asset tracking system. Before wrapping up, you review any unresolved issues to prioritize for the next day.
