JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Senior Manager
What this job involves:
Responsibilities:
Responsible for handling mid to big size team, resources split across multiple regions/Work Type/locations.
Ensure service delivery based on agreed SLAs and Quality Standards
Engage with local finance team to ensure business updates/changes are timely and accurately reflected.
Standardization of process activities as per business requirements
Complete business ownership and ensure regular improvements in business performance / KPI / Metrics.
Work closely with business heads / Leads to ensure service delivery as per organization goals and objectives.
Allocate, delegate, and supervise work - delegate and supervise certain tasks to team members to improve workplace functions and efficiencies as per defined role.
Promote effective teamwork for achieving organizational goals / service delivery targets
Understands sense of urgency, upholds swift response times as required by the business(es)/function(s) being supported.
Review, monitor and implement improvements to order-to-cash processes and systems.
Influence changes to systems, support team members with problem solving and guidance on difficult issues, and processes - open to new ideas coming from team members.
People Management. Prepare and document Monthly One on Ones, Goal Setting, Quarterly Conversations, Rating Discussions and Remuneration Planning for team members. Leave and Attrition Management
Effective management of internal & external stakeholders while nurturing a good relationship and ability to get things done with positive influence.
Process Standardization, Documentation and Value Stream Mapping. Deliver Organic growth through Lean and Continuous improvement.
Data Management, KPI Reporting, Prepare and provide accurate and timely team/process data/decs as required by Fin Ops management/Stake Holders
Work with other Managers and Team Leaders in the project to create a culture of collaboration
Coach and mentor team members to ensure all-round development of individuals
Sound like you? To apply you need to be:
Performance objectives:
Ensure to delivery as per service delivery targets
Ensure agreed KPI’s (Productivity, Quality and Turn Around Time) are met/Exceed
Achieve high employee and client satisfaction scores
Ensure attrition rates are below industry figures
Ensure succession planning of key resources
Monitor process exceptions and devise a plan to minimize the same
Minimize risk through appropriate controls in place
Budget control. Efficiency/Productivity pass back
Overall business performance improvements
Sounds like you? To apply, you need to have:
Requirements:
Must be Commerce Graduate/Postgraduate or MBA in Finance
End to end knowledge of Accounts Receivables (Customer Data, Credit Setup, Invoicing, Cash Apps, Collections) with special attention to meet business KPIs such as DSO and Overdue
Must have Minimum of 8-10 Years of Experience working in Shared Services/Captive Units/MNCs, at least 2-5 Years should be on People Role for a team of 15+ headcount.
Must work with stakeholders connected to the upstream and downstreams of OTC cycle to meet business KPIs
Sound Accounting and Domain Knowledge
Should be comfortable working as an Individual contributor as well as Team Handling
Good/Strong communication skills, ability to work methodically & efficiently and deliver under tight deadlines
Intermediate / Advanced PC skills, proficient in Office tools, such as Microsoft Outlook Word & Excel. Including advance Excel functionalities
Should be comfortable working in US Shift (5:30 pm – 2:30 am)
Working experience on PeopleSoft, Sage, Service Now, Zendesk will be added advantage.
Knowledge of Lean Awareness, Continuous Improvement and RPA
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
