Position Overview
Saheli Jewellers is seeking a courteous, articulate, and customer-focused Telecaller to support customer outreach, lead generation, and engagement activities. The role plays a key part in enhancing customer relationships and driving showroom footfall through effective telephonic communication.
Key Responsibilities
- Make outbound calls to existing and prospective customers to communicate offers, schemes, and new jewellery collections.
- Handle inbound calls and respond professionally to customer inquiries regarding products, pricing, schemes, and showroom details.
- Generate qualified leads and schedule showroom visits or appointments.
- Maintain accurate records of calls, customer interactions, and follow-up activities.
- Coordinate with the sales team to ensure effective lead conversion and follow-ups.
- Collect customer feedback and support customer retention initiatives.
- Maintain high standards of professional communication and customer service at all times.
Eligibility Criteria
- Minimum qualification: 12th Pass; graduation preferred.
- Prior experience in telecalling, customer support, or sales coordination is an advantage.
- Strong verbal communication skills in Hindi; working knowledge of English and local language preferred.
- Pleasant voice, confident communication style, and customer-centric attitude.
- Basic computer proficiency; familiarity with CRM systems is an added advantage.
Key Competencies
- Telecalling & Customer Engagement
- Lead Generation & Follow-up
- Communication & Interpersonal Skills
- Sales Coordination
- Data Accuracy & Record Maintenance
What We Offer
- Fixed monthly salary of ₹9,000 – ₹15,000 (based on experience and performance)
- Opportunity to work with a reputed jewellery brand
- Professional and supportive work environment
- Training and career growth opportunities
Job Types: Full-time, Permanent, Fresher
Pay: ₹9,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
