Key Responsibilities
1. Guest Rooms
- Ensure all rooms are cleaned, inspected and released on time.
- Maintain high standards of room cleanliness, linen, amenities and presentation.
- Conduct regular room inspections and ensure defects are reported and rectified.
- Monitor room turnaround during check-in/check-out periods.
- Handle guest complaints related to housekeeping promptly.
2. Public Areas
- Ensure cleanliness of lobby, corridors, restaurants, washrooms, pool area, banquet areas and other common areas.
- Maintain proper cleaning schedules for all public and back-of-house areas.
- Ensure deep cleaning is carried out as per schedule.
3. Team Management
- Supervise housekeeping staff, supervisors, room attendants and outsourced manpower.
- Prepare duty rosters and allocate daily responsibilities.
- Conduct daily briefings and monitor staff performance.
- Train employees on cleaning standards, grooming, hygiene and safety.
- Maintain discipline and ensure proper attendance.
4. Linen & Uniform
- Maintain proper control of linen, towels, uniforms and housekeeping supplies.
- Monitor linen inventory and ensure proper issue/return procedures.
- Coordinate with laundry and ensure timely availability of clean linen.
- Control losses, damages and unnecessary consumption.
5. Inventory & Cost Control
- Maintain minimum and maximum stock levels for housekeeping supplies.
- Monitor daily consumption of chemicals, amenities and guest supplies.
- Prevent wastage, pilferage and unnecessary purchases.
- Conduct regular stock checks and maintain proper records.
- Coordinate with Purchase and Stores for timely requirements.
6. Hygiene & Safety
- Ensure proper housekeeping hygiene standards throughout the property.
- Ensure correct usage and storage of cleaning chemicals.
- Monitor pest-control activities and hygiene requirements.
- Ensure staff follow safety procedures and use PPE wherever required.
7. Coordination
- Coordinate closely with Front Office regarding room status, arrivals, departures and VIP rooms.
- Coordinate with Engineering for maintenance issues in guest rooms and public areas.
- Coordinate with F&B and Banquets for function/event requirements.
- Work closely with the GM on guest feedback, operational issues and cost control.
Daily Monitoring
The Housekeeping Manager should maintain and review:
- Room status report
- Room inspection report
- Lost & Found register
- Linen movement report
- Housekeeping consumption report
- Deep-cleaning schedule
- Staff attendance
- Maintenance/defect report
- Guest complaints and resolution
- Daily housekeeping checklist
Pay: ₹15,009.51 - ₹32,303.76 per month
Work Location: In person
