Location : Gurgaon
Work Days : 6 days (Work from Office)
Key Responsibilities :
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Managing Home Care appointments (Home Sample Collection, Nursing Care / Visits, Medicine delivery, Child and Adult Vaccination, Patient Care Giver at Home & Physiotherapy at Home)
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Handling customer complaints and follow-ups
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Handling calls — both inbound and outbound
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Having knowledge of Home Care Services
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Tracking and making recommendations for enhancing customer experience Home Care Services.
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Home Care operations assigned by supervisor
Desired Skills :
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Good communication skills — both verbal and written
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Great interpersonal skills and team work ability
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Good analytical skills and quick thinking
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Dedication and passion to meet and exceed customer expectations — both internal and external
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Positive, pro-active, motivated with “can-do” attitude
Job Purpose:
To ensure seamless Service Delivery and Customer Satisfaction
Experience in healthcare/service industry/BPO
0-1 year
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