Troubleshoot and provide solutions, Root Cause Analysis for incidents raised by business users/L1 team.
Troubleshoot issues related to application access, process, scripts, etc.,
Handles Anaplan planned downtimes individually.
In case of incident with product quality issue, ensure PR is created and tagged against the incident before closing it.
Perform UAT testing for projects owned by operations like new market adoption, simple logic change, etc.,
Prepare, present changes in change advisory board and own production implementation.
Coordinate and manage discussions with other support teams and business users.
Effectively communicate with stakeholders and business users.
Think creatively to solve the user problem with a holistic and simple solution.
Drive best practices within teams with respect to operations standards and guidelines.
Ability to learn and adapt to new frameworks/technologies.
