VuNet is a pioneer in Business Journey Observability, leveraging Big Data and Machine Learning to transform digital experiences across the financial services. Our deep-tech platform provides end-to-end visibility into customer journeys — empowering proactive issue resolution, operational resilience, and superior user satisfaction.
If you’ve ever used instant payment systems like UPI, chances are you’ve already experienced the power of our platform — we monitor over 28 billion digital transactions monthly (that’s equal to watching 3 years of tik-tok videos), touching 400 million users with leading banks and financial institutions.
VuNet is Series B funded, part of NASSCOM DeepTech Club, awarded NASSCOM’s AI Gamechanger, recognized in Forbes DGEMS 200 and by several global analysts including Gartner, Omdia.
We’re building a new category of observability purpose-built for complex digital journeys — across payments, lending, core banking and more — already powering some of the largest banks in India and MEA.
We are looking for smart, self-motivated people with excellent communication skills to join our Customer Operations Team as Technical Program Manager, with a passion for customer handling and demonstrated experience. You will be responsible for technical delivery and integration of VuNet’s AIOps platform in the customer environment. You will lead a team of Platform engineers and work with a cross functional team of Product and Customer Organization to deliver on the implementation.
Are you excited to be a part of VuNet's trailblazing team? Join VuNet and make a difference
- Overall program planning, detailed project plan with milestones, governance.
- Execution of programs by working with VuNet teams and Customer teams.
- Provide regular status updates and conduct demo/review meetings.
- Plan and identify risks early and work with necessary teams for mitigation.
- 10+ years of experience in IT projects/programs, should have done hands-on work.
- Minimum 2 years of experience in leading large Program deliveries for Tier-1 customers.
- Experience in programs/projects involving IT Performance monitoring tools.
- Proven ability to articulate a deep understanding of technology, service offerings, and enterprise software deployments during client interactions.
- Ability to create and manage detailed implementation roadmaps, ensuring that observability solutions are delivered on time and meet customer requirements.
- Strong technical expertise in delivering Observability-focused solutions and services
- Understanding the full observability stack, including metrics, logs, traces, and real-time monitoring. Knowledge of how these components integrate to provide insights into system health and performance.
- Well versed in MS Excel, PowerPoint, MPP.
- Must be a self-starter, motivated individual who works well under pressure.
- Ability to multitask, prioritize and coordinate tasks to meet multiple deadlines.
- Ability to drive collaboration with executives, business and technical teams to achieve effective solutions.
- Outgoing and comfortable building cross-functional relationships.
- Effective communication skills with all levels of management.
- Conflict resolution and negotiations skills to resolve disagreements quickly and effectively, bringing a problem-solving attitude to conflicting approaches and priorities involving others.
At VuNet, we’re building a world-class observability platform, proudly Made in India — and we're just getting started.
We’re a team of passionate problem-solvers who love tackling complex challenges. We learn fast, adapt quickly, and stay curious — especially when it comes to exploring and staying ahead of the curve with emerging technologies like Gen AI.
More than just a tech company, VuNet is a place where collaboration, learning, and innovation are part of everyday life. We believe in working together, taking ownership, and growing as a team.
If you’re looking to work on cutting-edge technology, make a real impact, and grow with a supportive team — you’ll feel right at home at VuNet.
- Health insurance coverage for you, your parents, and dependents.
- Mental wellness and 1:1 counselling support.
- A learning culture that promotes growth, innovation, and ownership.
- Transparent, Inclusive, and high-trust workplace culture.
- New Gen AI and integrated Technology workspace.
- Supportive career development programs to expand your skills and enhance expertise with various training programs.
