Job Title: Operations Specialist (Office Admin - US Market)
Location: Chennai
Shift: Night Shift (US hours)
Company Overview:
ATC is a leading provider of Enterprise Application Development, Cybersecurity, DevSecOps, Staffing, and SaaS Product Development services, with headquarters in Iowa and delivery centers in the United States and India. We are seeking a dedicated Operations Specialist to join our dynamic team and manage day-to-day operations during US night shifts.
Job Overview:
The Operations Specialist will play a critical role in ensuring smooth daily operations across multiple departments, including Staffing, Accounting, Finance, and HR. The ideal candidate should have experience in handling employee queries and working cross-functionally with internal teams to maintain efficient operations during night shifts. Experience in staffing is a plus, but not required.
Key Responsibilities:
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Operations Management:
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Oversee and manage day-to-day operations during the night shift, including coordinating with HR, finance, and accounting teams to ensure smooth workflows.
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Employee Query Handling:
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Act as the primary point of contact for employee inquiries related to HR, payroll, timesheets, benefits, and other operational matters. Ensure timely resolution of issues.
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Collaboration with Cross-functional Teams:
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Work closely with the HR, Accounting, and Finance teams to support operational tasks such as payroll processing, leave management, employee benefits administration, and compliance.
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Staffing Operations (Nice to Have):
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Assist with staffing operations, including coordinating onboarding/offboarding, managing timesheets, and liaising with the recruitment team for ongoing staffing needs.
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Documentation & Reporting:
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Maintain accurate records and documentation of employee interactions, operational tasks, and staffing activities. Provide reports to management on night shift operations.
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Issue Escalation & Resolution:
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Identify and resolve operational issues during the night shift. Escalate complex issues to senior management when necessary.
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Process Improvement:
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Identify areas of improvement in the current processes and work with relevant teams to implement operational efficiencies.
Qualifications:
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Bachelor's degree in Business Administration, Human Resources, or a related field.
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2+ years of experience in operations, preferably within the staffing, HR, or finance domain.
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Strong problem-solving skills and the ability to handle employee queries effectively.
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Experience in staffing operations is a plus.
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Excellent communication and interpersonal skills.
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Ability to work independently with minimal supervision during night shifts.
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Proficiency in MS Office and HRIS/ERP systems is desirable.
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Familiarity with payroll and financial operations is a plus.
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The candidate should be willing to work across time zones and travel to the United States.
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If required, a "go-getter" attitude and flexibility to work on weekends.
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Onsite opportunities and travel allowances are available.
Benefits:
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Competitive salary and shift allowance.
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Health insurance.
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Paid time off and holidays.
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Opportunity for onsite work and travel to the United States.
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Travel allowance for business-related trips.
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A dynamic and growing company with a global presence.
