Job Description Administrative Manager
- To ensure that proper allocation of work and clear instructions is given to team members.
- Ensure that all counsellors are maintaining proper lists like Walk-in sheet, Registration Sheet, Admission Sheet and records and are timely updating their follow-up remarks.
- Check and compile report of all cases of all Counsellor like - No. of walk-ins, No. of leads assigned, No. of Registrations, No. of Drop-outs, No. of Active students (Tuition fees paid), Any pending tasks etc.
- Continuously monitor pending applications and tasks on CRM and ensure that all the details are timely and swiftly updated on CRM.
- Training of new staff for complete process, checklists and documentation, Universities/colleges requirements etc.
- Ensure that counsellors are providing 2 or more than 2 options to the clients.
- Ensure proper maintenance and timely updating of Branch MIS.
- Keep on check for any dropped-out student with respective counsellor and provide a solution to retain the student.
- Ensure that after sales services are excellent as well as make sure all required coordination with client are done smoothly and swiftly.
Desired Profile
- 2-5 yrs. of experience in the same field.
- Candidate must have a strong knowledge about Canada, Australia, New Zealand & Europe Visa Rules & Regulations
- Good understanding of Visa application process, documentation requirements etc.
- Result‐orientated and able to work under pressure to achieve results.
- Excellent Communication Skills (verbal & written both), pleasing personality & confident, Good keyboard skills, academically bright.
- An ability to communicate effectively with students and other members of the public of all age groups and social backgrounds.
- Flexibility over working hours.
- Encourages input and ideas from others.
