We are seeking a highly analytical and hands-on Zoho ERP Audit & Process Manager to join our team in Kolkata. In this role, you will be the custodian of our Zoho ERP ecosystem, ensuring optimal system performance, strict operational compliance, and seamless cross-departmental integration.
You will be responsible for auditing system processes, designing advanced automations, enforcing robust security controls, and translating raw data into actionable business intelligence. The ideal candidate bridges the gap between technical system architecture and business operations to drive efficiency across the organization.
Key Responsibilities1. System Audit & Compliance Governance
- Conduct routine, comprehensive audits of the entire Zoho ERP ecosystem to evaluate process efficiency and system health.
- Configure, manage, and audit user access controls, security configurations, and strict role-based permissions.
- Track and analyze user activity logs to ensure operational compliance and data integrity.
- Identify operational gaps, vulnerabilities, or system bottlenecks, and implement robust, system-driven controls to mitigate risks.
2. Process Mapping & Workflow Automation
- Map cross-departmental processes to eliminate operational silos and optimize automation across various business units.
- Design, build, and deploy complex workflow automations, custom functions, and Zoho Blueprints to standardize business operations.
- Draft detailed Standard Operating Procedures (SOPs), process documentation, and governance frameworks for system usage.
3. Business Intelligence & Reporting
- Build, customize, and maintain interactive executive dashboards, MIS reporting structures, and business intelligence (BI) tracking via Zoho Analytics.
- Coordinate directly with department heads to understand their data requirements, standardizing workflows and reporting structures to align with company KPIs.
Required Skills & Qualifications
- Experience: 4+ years of dedicated, hands-on experience managing, auditing, or configuring a multi-module Zoho ERP ecosystem (Zoho CRM, Creator, Analytics, Desk, Books, etc.).
- Technical Expertise: Deep knowledge of Zoho Blueprint, Deluge scripting (preferred), workflow rules, data migration, and third-party integrations.
- Analytical Mindset: Strong proficiency in data analysis, MIS tracking, and building comprehensive BI dashboards.
- Process Documentation: Proven track record of drafting clear, concise SOPs and technical governance structures.
- Stakeholder Management: Excellent communication skills with the ability to collaborate with and advise department heads and executive leadership.
- Location/Mobility: Must be based in or willing to relocate to Kolkata, India.
Pay: ₹40,000.00 - ₹50,000.00 per month
Work Location: In person
