The Front Office Executive is responsible for providing exceptional guest service by handling check-ins, check-outs, reservations, guest inquiries, and ensuring a smooth front desk operation. The role serves as the first point of contact for guests and plays a key role in creating a positive guest experience.
Key Responsibilities
- Welcome guests in a courteous and professional manner.
- Perform guest check-in and check-out procedures efficiently.
- Handle room reservations, cancellations, and modifications.
- Answer telephone calls and respond to guest inquiries promptly.
- Coordinate with Housekeeping, Engineering, and Food & Beverage departments to fulfill guest requests.
- Maintain accurate guest records and update the Property Management System (PMS).
- Process guest payments and prepare bills accurately.
- Handle guest complaints professionally and escalate issues when required.
- Ensure the front desk and lobby are clean, organized, and presentable.
- Maintain cash float and prepare daily cashier reports.
- Assist with VIP arrivals and departures.
- Follow hotel policies, SOPs, and safety procedures.
- Prepare daily reports, occupancy reports, and shift handover notes.
- Promote hotel services and upsell rooms and facilities whenever possible.
Qualifications
- Bachelor's degree or Diploma in Hotel Management, Hospitality, or a related field.
- 1–3 years of experience in hotel front office operations (freshers may be considered for trainee roles).
- Knowledge of hotel PMS (Opera, IDS, Fidelio, or similar) is preferred.
- Proficiency in MS Office.
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
Work Location: In person
