Responsibilities:
The primary responsibility of the role is to interface with our customers. The candidate is responsible for managing customer expectations and escalations. Some of the responsibilities would be as follows-
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Identify customer needs and help customers use specific features.
- Analyze and report any malfunctions.
- Update our internal database with information about issues and customer escalations.
- Follow up with customers to ensure their escalations are resolved
- Gather customer feedback.
Requirements
- College Degree BBA/MBA/BA/B COM
- Excellent communication and problem-solving skills
- Patience and customer empathy
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
