Store In charge (Quick-commerce/Grocery/Retail preferred)
Prefer Immediate Joiner – Max 15 Days
Job Description
Works in shifts and is fully accountable for the overall performance and day-to-day operations of the assigned store.
Specific Activities to be Done:
- Metrics
- Responsible for store-level metrics: OTD (On-Time Delivery), write-off, customer complaints, and attrition
- Monitoring
- Monitor and analyse key reports to take necessary actions for improving OTD, write-offs, DER, and customer complaints
- Ensure timely execution of GRN, PRN, cycle count, and FEFO/expiry-related processes
- Handle basic P&L understanding for store-level cost and efficiency
- Store Operations
- Ensure store processes are followed as per SOP
- Track live dashboards to resolve any operational bottlenecks in real-time
- Ensure process adherence and compliance at the store level
- People Management
- Create and manage staff rosters and ensure adherence
- Supervise, counsel, and guide store team members
- Drive recognition and manage discipline with timely feedback and warnings
- Strong understanding of retail store operations
Skills:
1. People management
2. Good communication skills
3. Leadership and team handling
4. Operational and process orientation
Personal Attributes:
1. Customer focus (internal/external)
2. Timeliness
3. Initiative and ownership
4. Speed and execution mindset
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
