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Technical Lead

Infinite Computer Solutions Ltd. -
Bengaluru, Karnataka

Job details

2 days ago

Qualifications

Microsoft Access
Azure
Microsoft Office
Bachelor's degree
ITIL
SharePoint
Communication skills
PowerShell

Full job description

Job Description – L2 M365 Engineer (Exchange / Collaboration / Hybrid Support)

Role Overview

The L2 M365 Engineer is responsible for administration, support, and troubleshooting of Microsoft 365 services, including Exchange Online, Exchange On-Premises (Hybrid), Teams, SharePoint Online, OneDrive, and Azure AD (Entra ID).

This role focuses on incident resolution, service stability, user and mailbox management, mail flow troubleshooting, and collaboration platform support, ensuring minimal disruption to business communication and productivity.

Key Responsibilities

M365 Service Support (Core)

Administer and support:

Exchange Online (EXO)

Microsoft Teams

SharePoint Online & OneDrive

Azure AD / Entra ID (user & group management)

Handle day-to-day operations and service requests

Exchange (Online + On-Prem Hybrid)

Support hybrid Exchange environments:

Mailbox provisioning and migrations

Hybrid mail flow (on-prem cloud)

Manage:

Mailboxes (user, shared, resource)

Distribution lists and M365 groups

Troubleshoot:

Mail flow issues (delays, NDRs)

Email delivery failures

SMTP relay and connectors

Mail Flow & Security

Configure and troubleshoot:

Mail flow rules (transport rules)

Connectors (inbound/outbound)

Handle:

Spam, phishing, and quarantine issues

Email security policies (Defender for Office 365 – basic level)

Analyze message traces and logs

Microsoft Teams Support

Support Teams functionality:

User access and policies

Meeting and calling issues

Teams channel and collaboration issues

Troubleshoot:

Audio/video issues

Connectivity and login issues

SharePoint & OneDrive Support

Manage:

Site access and permissions

Document libraries and sharing settings

Troubleshoot:

Sync issues

Access and sharing problems

Storage and quota issues

Identity & Access Management (Entra ID)

Manage:

Users, groups, roles

License assignment

Support:

MFA issues

Conditional Access (basic troubleshooting)

Troubleshoot authentication and SSO issues

Incident & Problem Management

Act as L2 resolver for M365-related incidents

Perform root cause analysis for recurring issues

Escalate complex issues to L3/Microsoft support with proper diagnostics

Monitoring & Service Health

Monitor:

M365 Service Health Dashboard

Exchange and Teams health metrics

Identify and respond to service degradations

Communicate outages and impact to stakeholders

Automation & Scripting

Use PowerShell for:

User and mailbox management

Bulk operations and reporting

Automate repetitive administrative tasks

Compliance & Governance Support

Support:

Retention policies (basic level)

Mailbox audit/log requests

Assist in audit and compliance activities

Documentation & Knowledge Management

Maintain SOPs, KB articles, and runbooks

Document troubleshooting steps and resolutions

Required Skills & Qualifications

Technical Skills (Core)

Strong hands-on experience in:

Exchange Online & Exchange On-Prem (Hybrid)

Microsoft Teams administration

SharePoint Online & OneDrive

Good understanding of:

Azure AD / Entra ID

Mail flow concepts (SMTP, connectors)

Troubleshooting Skills

Strong ability to troubleshoot:

Mail flow issues (NDRs, delays)

Hybrid connectivity issues

Teams and collaboration issues

Experience with:

Message trace

Exchange logs and diagnostics

Automation & Tools

PowerShell (mandatory for L2 level)

Experience with M365 admin portals and tools

Process Knowledge

ITIL:

Incident, Problem, Change Management

Soft Skills

Strong communication (email issues require clear explanation)

Analytical mindset (must correlate multiple systems in hybrid setup)

Ability to work in high-impact environments

Experience & Education

3–6 years of experience in M365 / Exchange support

Bachelor’s degree in IT or related field

Certifications (good to have):

Microsoft 365 Fundamentals (MS-900)

Exchange / M365 Administrator (MS-102)

Qualifications

Graduation

Range of Year Experience-Min Year

Range of Year Experience-Max Year

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