Hiring: CRM Role
Location: Tardeo, Mumbai
Full‑Time | Salary: Up to ₹30,000
Role Overview
We’re looking for a CRM Executive to manage strong relationships with distributors, dealers, retailers, and key customers. The role involves handling queries, coordinating orders, resolving complaints, and ensuring smooth pre/after‑sales support while maintaining accurate records in the CRM system.
Key Responsibilities
- Customer relationship management — Build long‑term ties with distributors, dealers & customers.
- Order coordination — Track orders, follow up on deliveries, and ensure timely updates.
- Complaint handling — Register, resolve, and coordinate warranty/replacement requests.
- CRM database management — Update profiles, maintain records, generate reports.
- Sales support — Assist with quotations, documentation, campaigns, and product launches.
- After‑sales service — Handle warranty/service requests and collect feedback.
- Reporting — Prepare daily/weekly/monthly reports and track retention metrics.
Skills & Qualifications
- Bachelor’s degree.
- 2–4 years in CRM, customer support, or sales coordination.
- Strong communication, problem‑solving, and follow‑up skills.
- Proficiency in MS Office & Excel.
- Experience in mobile accessories, electronics, FMCG, or consumer durables preferred.
Send your CV with details (Name, Experience, Location, Contact) to:
[email protected]
7304176846
Pay: ₹15,000.00 - ₹30,000.00 per month
Ability to commute/relocate:
- Tardeo, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you an Immediate joiner?
Education:
Experience:
- Customer relationship management: 2 years (Required)
- Vendor management: 2 years (Required)
Language:
- English (Required)
- Hindi (Required)
- Gujarati (Required)
- Marathi (Preferred)
Location:
- Tardeo, Mumbai, Maharashtra (Required)
Work Location: In person
