About Invoice CloudInvoice Cloud, founded in 2009, is a leading provider of cloud-based electronic bill presentment and payment (EBPP) solutions. The company offers a secure and user-friendly platform that enables businesses across various industries—including utilities, local government, insurance, and consumer finance—to streamline their billing and payment processes. By enhancing customer engagement through features like online payments, paperless billing, and automated reminders, Invoice Cloud helps clients achieve higher digital adoption rates and improved financial outcomes. Headquartered in Braintree, Massachusetts, Invoice Cloud serves over 2,100 clients across the United States, processing more than 50 million payments annuallyResponsibilities:
- Lead the end-to-end payment boarding process for new merchants, including government utilities, taxes, insurance, and other adhoc payments
- Review customer agreements, and vendor documents to determine accurate system configuration and setup requirements.
- Collaborate with major payment vendors (Amex, Chase, PayPal, Fiserv, MCC, etc.) to ensure seamless merchant integrations and timely setup completions.
- Complete vendor-specific configurations, such as PayPal, MCC, and Chase setups, based on client needs.
- Conduct thorough manual testing of payment systems and products to validate performance and functionality before merchant go-live.
- Identify and resolve issues during testing to ensure a smooth transition into production.
- Serve as the primary point of contact for merchants during the onboarding process, addressing questions and clarifying requirements.
- Organize and lead meetings with merchants, clients, and payment vendors to align on expectations, timelines, and deliverables.
- Process and implement merchant/client bank change requests in collaboration with vendors and internal teams.
- Manage and update fee schedules in the system, ensuring accurate billing and internal record-keeping.
- Maintain detailed documentation of all onboarding and add-on requests.
- Ensure compliance with internal processes and vendor-specific protocols during onboarding activities.
Competencies:
- Exp - 2 to 7 Years
- Excellent written and verbal English communication skills (phone and email)
- Fintech, Payments, payment/system/client Onboarding experience required
- Ability to learn and become well-versed with InvoiceCloud’s products and services
- Good interpersonal skills
- Customer-centric, positive attitude and willingness to learn
- Maintain sense of urgency
- Excellent time management skills
- Ability to work independently and with a team
Education and Experience:
- Bachelor’s degree
- Experience with Microsoft Office Applications (Outlook, Word, Excel, etc.
Pay: Up to ₹750,000.00 per year
Benefits:
- Commuter assistance
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
