Position: Customer Success Executive
Key Responsibilities:
- Build and maintain strong, long-term client relationships through continuous engagement and proactive communication for IT services engagements.
- Take full ownership of the client lifecycle across IT services projects, from onboarding and project initiation to delivery, support, and renewals.
- Demonstrate value to clients through project KPIs, delivery metrics, and regular service performance reports.
- Act as the client advocate within the organization to ensure high-quality delivery across all IT services, teams, and partners.
- Guide clients through standard IT delivery and onboarding methodologies, minimizing risks during project execution and transitions.
- Track and monitor service requests, tickets, and escalations, and coordinate with internal delivery and support teams to ensure timely resolution.
- Collect and analyze client feedback to identify service improvement opportunities and process enhancements.
- Manage contract renewals and identify opportunities for additional services, scope expansion, and cross-selling within existing IT services engagements.
- Engage with inactive or dormant clients, understand their current requirements, address concerns, and drive re-engagement initiatives to reactivate accounts and generate new business opportunities.
- Conduct regular client outreach and follow-ups to strengthen relationships and increase customer retention.
Pay: ₹367,037.84 - ₹450,000.61 per year
Benefits:
- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund
Work Location: In person
