Senior Inside Sales Manager
Bangalore / Visakhapatnam
Steel On Call Services (India) Private Limited (SteelOnCall)
SteelOnCall is India's leading digital steel marketplace, connecting customers with steel manufacturers and suppliers through technology-driven solutions. As part of the AR Group, SteelOnCall is committed to transforming the steel procurement ecosystem through innovation, customer-centricity, and operational excellence.
The Senior Inside Sales Manager will be responsible for driving revenue growth, managing and mentoring the Inside Sales team, converting inbound and outbound leads into business opportunities, and ensuring achievement of sales targets. The role requires strong leadership, customer relationship management, sales strategy execution, and performance monitoring.
-
Drive sales revenue through effective lead conversion and customer acquisition.
-
Manage the complete sales cycle from lead generation to order closure.
-
Achieve monthly, quarterly, and annual sales targets.
-
Develop and implement strategies to improve conversion rates and customer retention.
-
Monitor pipeline health and sales performance metrics.
-
Lead, train, mentor, and motivate the Inside Sales team.
-
Conduct regular performance reviews and coaching sessions.
-
Set individual and team KPIs and monitor achievement.
-
Ensure adherence to sales processes and CRM updates.
-
Build and maintain strong relationships with customers.
-
Understand customer requirements and provide appropriate steel solutions.
-
Resolve customer concerns and ensure high levels of customer satisfaction.
-
Coordinate with Field Sales, Operations, Procurement, and Logistics teams for seamless order execution.
-
Identify new business opportunities and market segments.
-
Develop strategic plans for customer acquisition and revenue growth.
-
Track market trends, competitor activities, and pricing dynamics.
-
Generate repeat business from existing customers.
-
Prepare daily, weekly, and monthly sales reports.
-
Analyze sales data and identify improvement opportunities.
-
Present performance reports and business insights to management.
-
Ensure CRM data accuracy and timely updates.
-
Monthly Revenue Achievement
-
Lead Conversion Ratio
-
Customer Acquisition Rate
-
Repeat Business Percentage
-
Team Productivity
-
Average Order Value
-
Sales Pipeline Growth
-
Customer Retention Rate
-
Team Target Achievement %
-
Bachelor's Degree in Business, Marketing, Commerce, Engineering, or related field.
-
MBA preferred.
-
4 to 10 years of experience in Inside Sales, B2B Sales, Telesales, or Business Development.
-
Minimum 3 years of team handling experience.
-
Experience in Steel, Building Materials, Metals, Industrial Products, Manufacturing, or related industries preferred.
-
Strong Sales Leadership
-
Team Management
-
Customer Relationship Management
-
Negotiation & Closing Skills
-
CRM & Sales Tools Knowledge
-
MS Excel & Reporting
-
Excellent Communication Skills
-
Analytical & Problem-Solving Ability
-
Experience in Steel, Cement, TMT, Pipes, Industrial Products, Construction Materials, or Building Materials Industry.
-
Strong understanding of B2B sales processes.
-
Proven track record of achieving sales targets.
-
Ability to manage high-performing sales teams.
-
Self-driven, target-oriented, and result-focused professional.
Best in Industry + Performance Incentives + Career Growth Opportunities
Reporting To: Head – Sales / Business Head
Employment Type: Full-Time
Department: Sales
Industry Preference: Steel, Metals, Building Materials, Construction Materials, Industrial Products, Manufacturing, E-commerce Marketplace.
