Job Summary
The Learning & Development Executive is responsible for planning, coordinating, and executing employee learning and development initiatives across the hotel. The role focuses on conducting induction programs, organizing departmental trainings, maintaining training records, and ensuring associates are equipped with the required skills, knowledge, and service standards in line with hospitality brand expectations.
The position plays a key role in enhancing guest experience through continuous employee development, service excellence, and adherence to hotel operational standards.
Key Responsibilities Learning & Development
- Coordinate and conduct employee induction and orientation programs.
- Prepare monthly training calendars and learning schedules.
- Conduct soft skills, grooming, behavioral, and guest service excellence trainings.
- Assist department heads in identifying training needs and skill gaps.
- Support implementation of departmental and technical training programs.
- Ensure completion of mandatory compliance and statutory trainings.
Training Coordination & Administration
- Maintain training records, attendance sheets, certifications, and training trackers.
- Prepare training reports, presentations, and monthly training summaries.
- Coordinate training logistics, venues, materials, and audio visual requirements.
- Liaise with external trainers and learning partners whenever required.
Employee Engagement
- Organize engagement activities, workshops, learning events, and team-building initiatives.
- Support employee recognition programs, townhalls, and internal communication activities.
- Promote a positive learning culture within the hotel.
Quality & Brand Standards
- Ensure all training programs are aligned with hotel SOPs and brand standards.
- Evaluate training effectiveness through feedback and assessments.
- Support internal audits and maintain documentation related to learning and development compliance.
Pay: ₹32,000.00 - ₹38,000.00 per month
Work Location: In person
