Gurgaon, Haryana
Job Summary
To oversee customer support operations, ensuring efficient data management, high-quality interactions, and continuous workflow improvements.
Key Responsibilities
1. Direct The Resolution Of Customer Queries And Issues Via Email Or Chat, Ensuring Swift And Effective Responses.
2. Managing Troubleshooting Tasks, Providing Effective Solutions, And Escalating Complex Issues To Higher Levels Of Support When Necessary
3. Evaluate Operational Workflows, Identifying Inefficiencies And Suggesting Enhancements For Improvement.
4. Ensure The Quality And Precision Of Processed Data And Customer Interactions Are Maintained At The Highest Standards.
5. Oversee The Accurate Entry, Updating, And Management Of Data Across Multiple Systems And Databases.
Other Requirements
Job Description
Role: Business Operations Analyst – Group Benefits
Experience: 1–2 Years
Level: Junior / Entry-Level Professional
Role Summary
This role will focus on ensuring smooth operational delivery across policy administration, claims support, and customer servicing while driving process efficiency and compliance. The ideal candidate will have foundational experience in insurance operations or financial services, with strong analytical and problem-solving capabilities.
Key Responsibilities
Operational Delivery
Support end-to-end processing of Group Benefits operations , including policy administration, enrolments, and servicing requests
Assist in claims processing and validation , ensuring accuracy and adherence to SLAs
Perform data entry, verification, and reconciliation across systems
Ensure timely resolution of customer and partner queries
Follow standard operating procedures (SOPs) and maintain compliance with regulatory and internal policies
Identify process gaps and support continuous improvement initiatives
Contribute to automation and efficiency projects where applicable
Collaborate with internal teams (Claims, Underwriting, Finance, Customer Service) to ensure seamless operations
Communicate effectively with stakeholders to resolve operational issues
Maintain operational trackers, dashboards, and MIS reports
Analyse basic operational data to highlight trends, errors, and improvement opportunities
Ensure adherence to compliance standards, audit requirements, and data privacy guidelines
Escalate risks, discrepancies, or operational issues in a timely manner
Required Skills & Qualifications
Education
Bachelor’s degree in Business Administration, Finance, Insurance, or related field
Experience
1–2 years of experience in:
Insurance operations (preferred – Group Benefits, Life, Health)
OR BFSI/financial services operations
Core Skills
Strong attention to detail and accuracy
Basic understanding of insurance concepts (Group Benefits preferred)
Proficiency in MS Excel (data handling, basic formulas, reporting)
Good written and verbal communication skills
Problem-solving and analytical mindset
Preferred Skills
Exposure to policy administration or claims systems
Experience working in SLA-driven operational environments
Knowledge of regulatory/compliance frameworks in insurance
Key Competencies
Customer-centric approach
Process-driven mindset
Ability to work under deadlines
Team collaboration and accountability
Continuous learning orientation
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