About Smart Working
At Smart Working, we believe your job should not only look right on paper but also feel right every day. This isn’t just another remote opportunity - it’s about finding where you truly belong, no matter where you are. From day one, you’re welcomed into a genuine community that values your growth and well-being.
Our mission is simple: to break down geographic barriers and connect skilled professionals with outstanding global teams and products for full-time, long-term roles. We help you discover meaningful work with teams that invest in your success, where you’re empowered to grow personally and professionally.
Join one of the highest-rated workplaces on Glassdoor and experience what it means to thrive in a truly remote-first world.
About the Role
We are seeking a Senior ElevenLabs Solutions Engineer / Voice AI Integration SME to take ownership of our Voice AI architecture and help evolve existing ElevenLabs deployments into a scalable, reliable, and best-practice-driven platform. You will act as the primary Voice AI subject matter expert, responsible for assessing current implementations, identifying improvement opportunities, and establishing standards that support future growth.
In this role, you will work closely with Product, Operations, and Engineering teams to optimize agent performance, improve conversational quality and reliability, and design integrations between Voice AI workflows and business systems. A key focus will be building middleware solutions and delivering calendar booking integrations to enhance automation and customer interactions. The ideal candidate will be comfortable balancing strategic design with practical implementation while driving operational excellence across the Voice AI ecosystem.
This is a 3–6 month engagement with a strong focus on execution, optimisation, and operational stability.
At Smart Working, you’ll never be just another remote hire.
Be a Smart Worker - valued, empowered, and part of a culture that celebrates integrity, excellence, and ambition.
If that sounds like your kind of place, we’d love to hear your story.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
