Customer Support Associate (Chat Support)
Company: Namhya Foods Private Limited
Location: Sector 20, Gurugram
Employment Type: Full-Time
Salary: ₹10,000 per month (In-Hand)
Working Hours: 10:00 AM - 7:00 PM
Joining: Immediate Joiners Preferred
About Company
Namhya Foods Private Limited is a D2C Ayurveda-based wellness brand focused on bringing traditional Ayurvedic formulations into modern lifestyles through a range of wellness products and natural health solutions. The brand was featured on Shark Tank India Season 1 and is backed by Aman Gupta.
Role Overview
We are looking for a proactive and responsible Customer Support Associate to manage customer interactions across multiple communication channels. The ideal candidate should possess strong written communication skills, especially in English, and be capable of taking ownership of customer queries from resolution to closure.
Key Responsibilities
- Handle customer queries through WhatsApp, Instagram, and Email.
- Provide timely and professional responses to customer concerns.
- Coordinate with internal teams to ensure smooth order fulfillment and issue resolution.
- Track and follow up on pending customer requests.
- Maintain a positive customer experience through effective communication.
- Take ownership of assigned tasks and ensure timely completion.
Requirements
- Good written and verbal communication skills in English.
- Strong sense of ownership and accountability.
- Ability to work independently with minimal supervision.
- Basic computer and internet proficiency.
- Customer-centric attitude and problem-solving mindset.
What We Offer
- Hands-on experience in a fast-growing D2C wellness brand.
- Training and support to understand products and processes.
- Opportunity to work closely with cross-functional teams and gain customer operations experience.
Interested candidates can apply now. Immediate joiners will be preferred.
Pay: ₹10,000.00 per month
Benefits:
Ability to commute/relocate:
- Gurugram, Haryana (Gurugram): Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you comfortable with an in-hand salary of ₹10,000 during probation period?
- What is your notice period?
Language:
Location:
- Gurugram, Haryana (Gurugram) (Preferred)
Work Location: In person
