Internal Operations & Quality Auditor (Remote)
Company: Manan Business Sales
Location: Remote (Work from Home)
Working Hours: Monday to Saturday, 10:00 AM – 7:00 PM (Melbourne Time)
Employment Type: Full-Time
About Us
Manan Business Sales is one of Australia’s growing business brokerage firms, helping business owners buy and sell businesses across multiple industries. We are looking for a highly organised, detail-oriented, and analytical Internal Operations & Quality Auditor to ensure every department consistently follows company policies, KPIs, and quality standards.
This is a key management support role responsible for auditing our operations, identifying weaknesses, improving performance, and ensuring accountability across the business.
Key Responsibilities
1. Social Media Audit
* Audit all social media platforms including TikTok, Facebook, Instagram, LinkedIn and YouTube.
* Review content quality, branding, consistency and engagement.
* Analyse platform algorithms and recommend improvements.
* Ensure all posts meet company standards before and after publishing.
* Monitor posting schedules and content quality.
2. SEO & Website Audit
* Audit website performance and SEO activities.
* Review keywords, backlinks, Google rankings and optimisation.
* Ensure SEO tasks are completed according to company KPIs.
* Review website updates and recommend improvements.
* Monitor website performance against competitors.
3. Competitor Analysis
* Analyse competing business brokerage companies.
* Compare business listings, descriptions, pricing strategies and marketing techniques.
* Review competitors’ social media content, websites and advertising.
* Prepare reports identifying opportunities for improvement.
* Recommend strategies to keep Manan Business Sales ahead of competitors.
4. Media Team Audit
* Audit posters, graphics, videos and promotional content.
* Ensure all content follows company branding and quality standards.
* Review video production schedules and completion.
* Verify that marketing materials are accurate, professional and consistent.
5. Vendor Team Audit
* Listen to sales calls every day, including:
* Calls under 1 minute
* Calls between 1–5 minutes
* Calls over 10 minutes
* Evaluate communication skills, professionalism and compliance.
* Ensure staff follow company sales procedures.
* Verify CRM notes, reminders and follow-up tasks are completed correctly.
* Audit KPI performance including calls, follow-ups and listings.
6. Buyer Team Audit
* Audit buyer enquiries and follow-up procedures.
* Review number of outbound calls and buyer inspections.
* Check CRM notes and reminder quality.
* Ensure company procedures are followed.
* Monitor KPI achievement and reporting accuracy.
7. Admin Department Audit
* Audit document management and filing systems.
* Ensure files are stored securely.
* Verify CRM data accuracy.
* Review task completion and administrative processes.
* Ensure compliance with company procedures.
8. Bookkeeper Audit
* Review bookkeeping processes for accuracy and completeness.
* Ensure financial records are organised and maintained correctly.
* Verify documentation follows company procedures.
* Report any discrepancies or process improvements.
9. Customer Enquiry Audit
* Audit staff handling vendor and buyer enquiries.
* Review response times, professionalism and follow-up quality.
* Ensure every enquiry is recorded correctly in the CRM.
* Monitor customer service standards.
10. Compliance & Quality Control
* Audit every department weekly.
* Measure staff performance against KPIs.
* Identify training requirements.
* Prepare weekly audit reports and scorecards for management.
* Recommend improvements to increase efficiency and productivity.
* Ensure all employees comply with company policies and procedures.
Essential Skills
* Previous experience in auditing, operations or quality assurance.
* Excellent attention to detail.
* Strong analytical and reporting skills.
* Experience using CRM systems.
* Knowledge of SEO, websites and digital marketing.
* Understanding of social media platforms and algorithms.
* Excellent written and verbal communication skills.
* Strong organisational and time management skills.
* Ability to work independently and maintain confidentiality.
Work Requirements
* Remote work position.
* Monday to Saturday, 10:00 AM – 7:00 PM (Melbourne Time).
* High-speed internet connection.
* Camera must remain switched on during working hours.
* Screen sharing is compulsory while working.
* Daily communication with management is required.
* Maintain strict confidentiality of all company information.
What We Offer
* Long-term career opportunity.
* Work-from-home flexibility.
* Opportunity to work with a fast-growing Australian company.
* Supportive management team.
* Professional development and growth opportunities.
How to Apply
Please send your:
* Resume
* Cover Letter
Phone: 0401 260 064
Email: [email protected]
Website: www.mananbs.com
If you are passionate about quality, compliance, business operations and continuous improvement, we’d love to hear from you. Join Manan Business Sales and help us build one of Australia’s leading business brokerage companies.
Pay: ₹15,000.00 - ₹38,000.00 per month
Benefits:
Work Location: Remote
