Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, and social media promptly and professionally.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, and selecting the best solution.
- Provide accurate, valid, and complete information by using the right methods and tools.
- Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Stay updated on product knowledge and company policies to provide accurate and timely information.
- Collaborate with team members and other departments to ensure overall customer satisfaction.
Required Skills & Qualifications:
- Excellent communication and soft skills Experience with customer support software, databases, and tools.
- Strong problem-solving skills and the ability to think analytically.
- Ability to work independently and as part of a team.
- Patience and the ability to remain calm under pressure.
- Multilingual abilities are a plus.
- Flexibility in shifts
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
