SoftTeco is seeking an experienced Business Analyst with hands-on Salesforce experience.
The project involves supporting and enhancing Automotive Salesforce consultancy. You will work with automotive clients — including OEMs, retailers, leasing companies, and partners — helping them maximize the platform’s benefits through expert guidance and implementation. You will be part of a cross-functional, distributed team of about 10 specialists.
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Collect and document business/technical requirements.
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Define and limit project scope.
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Bridge between client and development team.
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Create and maintain documentation (requirements, acceptance criteria).
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Perform acceptance testing.
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Communicate progress and changes to clients.
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Identify process gaps and collaborate with stakeholders to implement effective solutions;
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Identify process inefficiencies and suggest improvements.
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Ensure solution meets business needs.
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Independently refine requirements, work with vague inputs, pros/cons analysis.
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Work with backend/core systems without UI.
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Participate in solution design with architects and developers.
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Make decisions under stress with limited business involvement.
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Minimum 4+ years of experience as a Business Analyst | Systems Analyst.
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Strong knowledge of software development processes.
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System analysis of complex processes, gap identification, solution proposals.
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Solution design documentation.
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Database basics: tables, keys, relationships; SQL vs NoSQL.
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Data mapping, normalization, transformation, validation, entity relationship analysis.
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Practical integration experience: API, ODBS, CSV, FTP/SFTP, webhooks, message brokers (Kafka).
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Documentation: user stories, BRD, SRS; acceptance testing.
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Nice-to-have:
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Salesforce (Sales Cloud) – configuration, customization, reporting
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CRM integrations (Salesforce with CRMs, ERP, third-party systems).
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Data analysis: SQL, large datasets, data quality.
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Excellent English language skills (both written and verbal, minimum B2 level).
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Strong analytical abilities for requirements gathering.
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Cross-team collaboration, stakeholder expectation management, working within constraints.
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Ability to work with vague/chaotic inputs, product hypotheses, pros/cons analysis.
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Decision-making under stress with limited business input.
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Identifying process inefficiencies and suggesting improvements.
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Competency-based interview with a Recruiter & English check (30 min);
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Technical interview covering relevant skills with SoftTeco’s experts (1 hour);
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Client-side interview in English;
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Final HR interview to discuss work conditions and salary.
