- Staff Management & Leadership: Hiring, training, scheduling, and mentoring front desk agents to deliver excellent customer service.
- Guest Service & Experience: Resolving guest complaints, addressing special requests, and managing VIP guests to ensure high satisfaction.
- Operations & Logistics: Overseeing check-ins/outs, managing room assignments, and maintaining the accuracy of the reservation system.
- Interdepartmental Coordination: Liaising with housekeeping for room cleanliness and engineering for maintenance issues.
- Financial & Administrative Tasks: Managing front office budget, processing billing, conducting daily reports (Night Audit), and managing guest accounts.
- Safety & Security: Ensuring compliance with security procedures, such as handling lost and found items and securing sensitive guest data. Qandle +7
Job Type: Permanent
Pay: ₹12,000.00 - ₹18,000.00 per month
Benefits:
- Food provided
- Health insurance
- Paid sick time
- Provident Fund
Education:
Work Location: In person
