An Online Sales Manager is responsible for managing and growing a company’s online sales channels, including e-commerce websites, marketplaces, and digital platforms. The role focuses on increasing revenue, improving customer experience, managing sales strategies, and coordinating with marketing, operations, and customer support teams.
Key Responsibilities
- Develop and implement online sales strategies to achieve revenue targets
- Manage e-commerce platforms and online marketplaces
- Monitor website sales performance, traffic, and conversion rates
- Coordinate with digital marketing teams on promotions and campaigns
- Analyze customer behavior and market trends
- Optimize product listings, pricing, and inventory availability
- Build relationships with online customers and business partners
- Prepare sales reports, forecasts, and performance analyses
- Ensure smooth order processing and customer satisfaction
- Handle online customer queries and resolve complaints
- Train and supervise online sales staff when required
Required Skills
- Strong sales and negotiation skills
- Knowledge of e-commerce platforms and online marketplaces
- Understanding of digital marketing and SEO basics
- Data analysis and reporting skills
- Communication and leadership abilities
- Customer relationship management
- Problem-solving and decision-making skills
- Proficiency in tools like Microsoft Excel, CRM software, and analytics platforms
Qualifications
- Bachelor’s degree in Business, Marketing, Commerce, or related field
- Experience in online sales, e-commerce, or digital marketing
- Familiarity with platforms such as:
- Amazon
- Flipkart
- Shopify
- Meesho
Typical KPIs
- Online revenue growth
- Conversion rate
- Average order value
- Customer acquisition cost
- Customer retention rate
- Monthly sales targets
- Return on advertising spend (ROAS)
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
