Application Support Engineer (m/f/d)

BASF -
Hyderabad, Telangana

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Job details

Permanent | Full-time

Qualifications

Azure
Computer Science
Software deployment
DevOps
English
Analysis skills
ITIL
IT support
Computer Engineering
ServiceNow
Agile
IT
Communication skills
German
Information Technology

Full job description

LOCATION

Hyderabad, IND

COMPANY

BASF Digital Solutions Private Limited

JOB FIELD

Digitalization

JOB TYPE

Permanent

JOB ID

138963

FLEXIBLE WORK OPTIONS

Hybrid

OBJECTIVE :

We are looking for a highly dynamic, motivated, and collaborative person to join our team. We are focused on the modernization of legacy systems and development of new capabilities of digital solutions in the Operations Platform team. There is a growing global need within BASF to leverage digitalization to continue BASF’s journey of excellence and continuously improving our capabilities especially through digitalization.

ROLE :

- You will provide operational L2/L3 support for Operations Platform (OP) applications in Ludwigshafen and other sites in the EMEA region, ensuring stable production operation.
- You will act as a key operational support contact for OP applications in production environments, supporting incident analysis and resolution in collaboration with Level 2/3 product teams and infrastructure support.
- You will support major and minor OP platform / application deployments, including:
- Deployment preparation activities
- Go live and hypercare support
- Post deployment validation and regional verification
- You will support incident handling activities for platform or application incidents, including verification, rollback support, and cross region alignment when required.
- You will collaborate closely with OP product teams for advanced troubleshooting, release support, and change execution, and with Level 3 developers for defect resolution.
- You will work together with first line support and external support providers by supporting escalations and follow ups until issue resolution.
- You will support technical and operational communication to sites and stakeholders during incidents, releases, and hypercare periods together with Level 2/3 teams.
- You will contribute to improving support knowledge documentation and operational practices based on real production issues and incidents.
- You will support other support engineers with technical validation activities and operational procedures.
- You will provide operational support coverage during critical periods, such as go lives, major releases, and periods of high request volumes.

REQUIREMENTS :

Education

Degree in Computer Science, Computer Engineering, informatics, business informatics or in a comparable field.

Work experience

Minimum 5 years of work experience in IT application or platform support, preferably in a production‑critical environment.

Technical & Professional Knowledge (mandatory)

Strong experience in incident support, troubleshooting, and deployment / release support.

Strong hands on experience with Azure DevOps, including deployment tracking, pull request, and collaboration in release and change workflows.

Experience working with Level 2 and Level 3 product and development teams, as well as infrastructure support teams.

Hands on experience with Service Management tools and processes (ServiceNow, ITIL framework).

Experience collaborating with external support providers in operational contexts.

Strong analytical and troubleshooting skills, with the ability to work under pressure.

Good communication skills and ability to collaborate with stakeholders across regions.

Highly motivated to deliver stable system operation and high quality user support.

Self starter with a continuous learning mindset.

Experience with IT support for chemical production sites / plants is an advantage.

Experience working in an agile and DevOps oriented environment.

Experience with monitoring and logging tools.

English language proficiency required; German language skills are an advantage.

Educational background in computer science, information technology, or equivalent practical experience.

Technical & Professional Knowledge (additional plus/nice to have skills)

Experience working with international, distributed teams (cross-timezone collaboration, communication, and stakeholder management).

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