Job Title: Team Leader - Private Health Insurance
Location: Janakpuri East, New Delhi
Company: Teleminds Infotech Pvt.Ltd.
Shift Timings: 6:00 AM to 3:00 PM
Working Days: Monday to Friday (Saturday half day)
Employment Type: Full Time on-site
Industry: Energy, Telecoms, Insurance, B2B SaasIT
Market Place: Australia
Salary: 4 LPA – 7 LPA excluding variables
Role Scope: Private health insurance lead gen
Who We Are:
Teleminds Infotech Pvt. Ltd., incorporated in 2012, is a leading Business Process Outsourcing (BPO) company serving a diverse portfolio of clients across Australia, particularly in the telecom and energy sectors. With its head office in Kolkata and an additional office in Delhi, Teleminds has grown to a strength of 600+ employees. We combine advanced technology, industry expertise, and customer-centric solutions to help businesses overcome complex challenges, enhance productivity, and accelerate growth. Our commitment to excellence extends to both our clients and employees, fostering a collaborative and high-performance work environment.
Role Overview:
We are seeking an experienced and performance-driven Team Leader to oversee Private Health Insurance (PHI) lead generation for the Australian market. The ideal candidate will be responsible for driving sales performance, coaching consultants, ensuring compliance with Australian health insurance regulations, and maintaining exceptional customer experience standards.
- Key Responsibilities:
- Lead, motivate, and mentor a team of Private Health Insurance Sales Consultants.
- Conduct regular coaching sessions, performance reviews, and one-on-one meetings.Monitor daily, weekly, and monthly sales targets and ensure achievement of KPIs.
- Develop action plans to improve individual and team performance.Manage attendance, productivity, and workforce discipline.Drive sales conversions and revenue generation across health insurance campaigns.
- Support consultants with objection handling, sales strategies, and closing techniques.Monitor lead management processes and sales pipelines.Identify opportunities to increase policy sales, upgrades, and customer retention.Ensure all sales activities comply with Australian Private Health Insurance regulations and company policies.Conduct regular call audits and quality reviews.
- Monitor script adherence, disclosure requirements, and ethical selling practices. Address compliance gaps through coaching and corrective action plans.Deliver onboarding and refresher training programs for sales consultants. Enhance product knowledge and market awareness related to Australian health insurance. Identify training needs and implement continuous learning initiatives.
- Support employee development and career progression.Prepare and submit daily, weekly, and monthly performance reports.Analyze sales trends, conversion rates, quality scores, and productivity metrics.Provide recommendations to improve operational efficiency and campaign performance.Collaborate with senior management on strategic initiatives.
- Pre-requisites:
- Proven experience in Team Leader within the BPO or telecom/energy sales Industry.
- Minimum 2–3 years of Team Leader experience in Insurance, Health Insurance, or BPO Sales.Strong understanding of Private Health Insurance products and the Australian market.Proven track record of achieving and exceeding sales targets.
- Experience in team coaching, performance management, and quality monitoring.Knowledge of compliance requirements and ethical sales practices.Strong leadership, communication, and interpersonal skills.Proficiency in CRM systems, dialers, and sales reporting tools.Ability to work in a fast-paced, target-driven environment.Bachelor's degree preferred.
- Benefits:
- Competitive salary, periodic reviews and performance-based bonuses. Professional Development Opportunities
Job stability with a company incorporated in 2012 and successfully operating for over a decade.
Free Pick Up Servies from home.
Free meals providedRegular team outings and engagement activities to strengthen collaboration and boost morale.PF and ESIC benefits
- How to Apply: Interested candidates are requested to call or whatsapp resume to 9599833147/8058370780 to discuss further. All candidates will be treated equally, and we will base decisions on appointments on the merits of the candidates. We welcome applications from all candidates, regardless of any protected characteristic and are an equal opportunit
Pay: ₹400,000.00 - ₹700,000.00 per year
Work Location: In person
