Designation: Customer Support Executive
Location: Patna, Bihar
Joining: Immediate
Hospital Name: Jeevandan Multispeciality Hospital
Job Overview
The Customer Support Executive would be responsible for handling inbound and outbound calls to assist patients, attendants, and other stakeholders with hospital-related inquiries. The role ensures efficient communication, appointment scheduling, and issue resolution while maintaining a high level of patient satisfaction and professionalism.
Key Responsibilities:
1. Call Handling
- Answer incoming calls promptly and professionally.
- Provide accurate information about hospital services, doctors, departments, timings, and procedures.
- Make outbound calls for appointment reminders, follow-ups, patient feedback, and promotional health packages.
- Handle emergency calls and route them to the concerned department as per hospital protocol.
2. Appointment Management
- Schedule, reschedule, and confirm patient appointments using the hospital management system (HMS).
- Coordinate with doctors’ offices, diagnostic departments, and front office staff to ensure smooth scheduling.
- Inform patients about pre-consultation or pre-test requirements.
3. Query Resolution & Customer Service
- Respond to patient queries regarding reports, billing, insurance, and other services.
- Address complaints or concerns courteously and escalate unresolved issues to the supervisor.
- Ensure patient satisfaction through empathetic and efficient communication.
4. Data Entry & Documentation
- Maintain accurate call logs and update patient details in the HMS software.
- Record feedback and complaints as per hospital policy.
- Generate and share daily/weekly call reports with management.
5. Service Quality & Teamwork
- Follow standard scripts and service quality guidelines.
- Participate in training sessions to improve communication and technical skills.
- Collaborate with hospital departments to ensure timely responses to patient needs.
Required Skills & Qualifications:
- Education: Graduate in any discipline or a related field
- Experience: 1+ years of experience in hospital/healthcare call centre, or customer service role.
- Soft Skills:
- Excellent verbal communication skills in English and local language(s).
- Good listening and problem-solving abilities.
- Pleasant and empathetic phone manner.
- Ability to handle high call volumes and remain calm under pressure.
- Proficiency in MS Office and hospital management/call centre software (e.g., CRM systems).
- Team player with a strong sense of responsibility and professionalism
To Apply: Send your CV to [email protected]
Job Types: Full-time, Permanent
Pay: Up to ₹250,000.00 per year
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
