Senior Travel Consultant
Company: Evergo Tours
Job Type: Full-time | Permanent
About Evergo Tours
Evergo Tours is a growing international travel company committed to delivering reliable, customized, and seamless travel solutions to customers across multiple destinations.
Our services cover a wide range of travel requirements, including holiday packages, international and domestic travel, flights, hotels, transfers, sightseeing, tours, activities, and other travel-related services. We focus on combining professional travel expertise with personalized customer service to create smooth and memorable travel experiences.
As part of our continued expansion, we are looking for an experienced and highly capable Senior Travel Consultant to take ownership of complex travel enquiries, guide customers through the complete booking journey, drive sales, and contribute to the growth of our travel business.
Position Overview
The Senior Travel Consultant will be responsible for managing travel enquiries from initial consultation through final booking and post-booking support.
The role requires a strong understanding of the complete travel industry, including destinations, international and domestic tourism, flights, accommodation, tour packages, transfers, travel documentation, travel regulations, customer expectations, supplier coordination, and current market trends.
The ideal candidate should have more than 5 years of relevant experience and be capable of independently handling high-value and complex travel requirements.
The candidate should possess strong sales and negotiation skills, extensive destination knowledge, excellent customer-handling abilities, and the confidence to recommend and design travel solutions based on different customer profiles, budgets, and travel objectives.
The Senior Travel Consultant will also be expected to stay updated with modern travel trends, emerging destinations, digital travel platforms, AI-powered travel tools, changing customer preferences, airline and tourism developments, and new opportunities within the travel market.
Key Responsibilities
- Handle and manage domestic and international travel enquiries from initial contact through booking completion.
- Understand customer preferences, travel objectives, budget, dates, destination interests, and specific requirements.
- Design and recommend customized travel experiences, itineraries, and holiday packages based on individual customer needs.
- Provide expert guidance on destinations, hotels, flights, sightseeing, transfers, activities, tours, travel seasons, and other travel services.
- Prepare detailed and commercially competitive travel quotations and customized itineraries.
- Explain package inclusions, exclusions, pricing, cancellation policies, booking conditions, travel restrictions, and other relevant terms clearly to customers.
- Handle complex and high-value travel requirements with professionalism and attention to detail.
- Convert enquiries into confirmed bookings by applying effective consultation, follow-up, negotiation, and sales-closing techniques.
- Consistently achieve and exceed assigned individual and team sales targets.
- Identify opportunities to upsell and cross-sell flights, hotels, activities, transfers, insurance, tours, upgrades, and other relevant travel services.
- Manage customer communication through telephone, WhatsApp, email, social media, and other digital communication platforms.
- Maintain timely and structured follow-up with prospective customers to maximize conversion opportunities.
- Coordinate flight reservations, hotel bookings, airport transfers, sightseeing, excursions, activities, tours, and other travel arrangements.
- Liaise with airlines, hotels, DMCs, tour operators, transport providers, activity suppliers, and other travel partners.
- Develop and maintain strong professional relationships with suppliers and service providers.
- Handle amendments, cancellations, rebookings, refunds, itinerary changes, and other post-booking requirements efficiently.
- Provide customers with appropriate guidance regarding passports, visas, travel documentation, entry requirements, and other travel-related formalities.
- Stay informed about destination-specific travel regulations, visa requirements, airline policies, seasonal restrictions, and other relevant developments.
- Maintain detailed and accurate records of enquiries, quotations, customer communications, bookings, payments, follow-ups, and sales activities.
- Ensure customer and booking information is correctly updated in CRM systems, booking platforms, or internal records.
- Monitor customer feedback and resolve travel-related concerns promptly and professionally.
- Build long-term relationships with customers to generate repeat bookings, referrals, and additional business.
- Identify opportunities for developing new travel packages and improving existing travel products.
- Research emerging destinations, new tourism products, travel trends, seasonal demand, and changing customer preferences.
- Monitor competitor packages, pricing, promotions, and market positioning to identify new business opportunities.
- Stay updated with developments in air travel, tourism technology, online booking platforms, travel marketplaces, digital customer engagement, and AI-based travel solutions.
- Explore modern tools and technologies that can improve itinerary creation, customer communication, lead management, productivity, and sales performance.
- Share market insights, customer feedback, and new business opportunities with management.
- Support junior travel consultants by sharing industry knowledge, destination expertise, sales techniques, and best practices when required.
- Coordinate closely with the sales, marketing, and operations teams to ensure seamless execution of confirmed bookings.
- Prepare and submit regular reports covering enquiries, conversion rates, bookings, revenue, follow-ups, and overall sales performance.
Requirements
- Bachelor's degree or diploma in Travel & Tourism, Hospitality, Business Administration, Marketing, or a related field.
- Minimum 5 years of relevant experience in travel consultancy, travel sales, tour operations, reservations, or a similar position.
- Strong professional experience handling domestic and international travel arrangements.
- Comprehensive understanding of the travel and tourism industry and its various operational areas.
- Strong knowledge of international destinations, tourism products, travel seasons, hotels, airlines, tours, activities, and transportation services.
- Proven experience in preparing customized itineraries, quotations, and complete travel solutions.
- Demonstrated ability to convert enquiries into confirmed bookings and consistently achieve sales targets.
- Strong knowledge of B2C travel sales and customer relationship management.
- Excellent communication, consultation, negotiation, persuasion, and sales-closing skills.
- Strong ability to understand customer requirements and provide commercially viable travel recommendations.
- Ability to independently handle complex customer requirements and high-value bookings.
- Strong organizational skills with excellent attention to detail.
- Ability to manage multiple enquiries, bookings, follow-ups, and deadlines simultaneously.
- Good knowledge of travel documentation, visa requirements, entry regulations, and airline/travel policies.
- Strong computer literacy and familiarity with digital communication and travel-related software.
- Ability to work independently while coordinating effectively with internal teams and external suppliers.
- Willingness to continuously learn and remain updated with developments across the travel industry.
Preferred Skills
Candidates with expertise in the following areas will be highly preferred:
- International Travel Consultancy
- Inbound & Outbound Tourism
- Luxury and Customized Travel
- Holiday Package Sales
- Flight and Hotel Reservations
- Tour Operations
- Destination Management
- Corporate Travel
- B2C Travel Sales
- B2B Travel Partnerships
- Group and Family Travel
- MICE / Corporate Events Travel
- Visa and travel documentation knowledge
- Supplier and DMC coordination
- Customer relationship management
- Sales pipeline and lead management
- Travel CRM and booking systems
- GDS platforms such as Amadeus, Galileo, Sabre, or similar systems
- OTA and online travel booking platforms
- Travel quotation and itinerary management tools
- Knowledge of travel insurance and related travel services
Modern Travel & Technology Knowledge
The successful candidate should demonstrate awareness of how technology is transforming the travel industry.
Knowledge or practical experience with the following will be an added advantage:
- AI-powered travel planning and itinerary tools
- ChatGPT and other AI productivity tools
- AI-assisted customer communication and content creation
- Modern CRM and lead management platforms
- Online booking and reservation systems
- OTA platforms and digital travel marketplaces
- Social media-driven travel sales
- Digital customer engagement and WhatsApp-based sales
- Online destination research and travel trend analysis
- Data-driven sales and customer follow-up
- Emerging travel technologies and changing customer booking behaviour
Industry Knowledge
The candidate should have a broad understanding of current developments within the travel sector, including:
- Emerging international destinations and travel trends
- Changing customer travel preferences
- Seasonal travel demand
- Airline route developments and fare trends
- Hotel and accommodation trends
- Visa and entry requirement changes
- Sustainable and experiential tourism
- Luxury and personalized travel
- Family and group tourism
- Solo and adventure travel
- Digital and mobile-first travel booking
- Travel technology and AI adoption
- Competitive pricing and package positioning
Key Qualities
We are looking for a mature, confident, knowledgeable, commercially driven, and customer-focused travel professional who can take ownership of the complete travel consultation and booking process.
The ideal candidate should be someone who can understand a customer's needs, design the right travel solution, confidently communicate its value, negotiate effectively, close sales, and ensure a high-quality customer experience throughout the journey.
Strong destination knowledge, professional communication, attention to detail, problem-solving ability, commercial awareness, and excellent follow-up skills are essential.
The candidate should also have a continuous-learning mindset and be willing to adapt to new technologies, AI tools, digital travel platforms, changing customer expectations, and evolving trends within the global travel industry.
What We Offer
- Opportunity to work with a growing travel organization
- Exposure to diverse domestic and international travel products
- Opportunity to handle complex and high-value travel requirements
- Professional growth within the travel and tourism industry
- Opportunity to develop expertise across multiple areas of travel
- Performance-driven work environment
- Opportunity to contribute ideas and develop new travel products and sales strategies
Job Type: Full-time, Permanent
Experience Required: 5+ years
Industry: Travel & Tourism
Pay: From ₹40,000.00 per month
Work Location: In person
