Position: Customer Service Executive
Reporting To: Store Manager / Customer Experience Manager
Job Summary
The Customer Service Executive is responsible for assisting walk-in customers, resolving queries, and ensuring a positive in-store experience at the retail electronics outlet.
Key Responsibilities
Greet customers and assist them with product inquiries and store navigation
Provide accurate information about electronics products, features, pricing, and offers
Handle customer complaints, service requests, and escalations professionally
Coordinate with sales, service, and billing teams to resolve customer issues
Assist with product demonstrations when required
Handle warranty, exchange, and service-related queries as per company policy
Maintain customer records and feedback logs
Ensure high levels of customer satisfaction and service quality
Follow store SOPs and customer service standards
Qualifications & Skills
Minimum education: Graduate (preferred)
Prior experience in customer service or retail (electronics retail preferred)
Strong communication skills in English and local language
Customer-centric approach with problem-solving ability
Basic computer knowledge and CRM/POS familiarity
Ability to work flexible shifts, weekends, and holidays
