We are looking for a Customer Support Executive with prior D2C (Direct-to-Consumer) brand experience who can deliver exceptional customer service across multiple communication channels. The ideal candidate should be customer-centric, proactive, and capable of handling end-to-end customer queries while ensuring a seamless customer experience.
Key Responsibilities
- Handle customer queries via calls, emails, WhatsApp, social media, and chat.
- Resolve customer concerns related to orders, deliveries, returns, exchanges, refunds, and product information.
- Coordinate with internal teams such as Operations, Logistics, and Warehouse to ensure timely issue resolution.
- Manage customer interactions through CRM/helpdesk tools and maintain accurate records.
- Track orders and proactively update customers on order status.
- Handle escalations professionally and ensure high customer satisfaction.
- Maintain response and resolution TATs while meeting quality standards.
- Gather customer feedback and share insights to improve customer experience.
Pay: ₹15,000.00 - ₹25,000.00 per month
Application Question(s):
- Are you comfortable for Vasai West as work location?
Work Location: In person
