HealthRecon Connect provides technology-enabled Revenue Cycle Management solutions to US healthcare providers. The company leverages over 30 years of deep domain expertise, machine learning, AI, cutting-edge analytics, and automated workflows that help improve cash flow, patient outcomes and enable peace of mind for their clients. At HealthRecon Connect, day after day, we not only hold ourselves accountable for setting and maintaining high standards, but we also passionately strive for the highest achievement, customer delight and thrive on the challenge of high expectations and commitment to excel.
HealthRecon was certified a Great Workplace by Great Place to Work® Sri Lanka since 2018 and was adjudged one of the 40 Best Workplaces in Sri Lanka by Great Place to Work® Sri Lanka in 2021. We are also a participant of the United Nations Global Compact.
We are looking for a Country Manager to join our team. The Country Manager will have accountability to work with the Head of Operations & CEO to drive end-to-end formulation and implementation of business strategies and operational plans for HRC across geographical locations (Sri Lanka and India). This role will work with the leadership/partner team to construct measures of accountability for the business and shared partner organization performance. This position manages daily operations of direct staff and matrix partners.
The Country Manager is also responsible for the design, coordination, and completion of operational improvement projects across various functional areas within RCM Operations. The CM will review the departments performance and effect change as needed to improve service, simplify the workflow, and assure compliance with regulatory requirements. The Country Manager is also responsible for management and administration of multiple functions and general business operations, business partners, provider data management and reporting.
Please review the criteria and other information listed below thoroughly prior to applying and pay specific attention to the work week, shift details and other features of the job. Due to the large volume of applications we receive, all applications will be reviewed in the order in which they were received and only the candidates short-listed for the first round of interviews will be contacted. Thank you for your understanding.
Job Vacancy:
Country Manager – RCM
Work Week:
Monday to Friday
Shift Window:
7:30 PM to 4:00 AM IST
Important: HealthRecon Connect currently operates under a hybrid work arrangement, with the number of remote workdays varying by team. However, depending on client deliverables and business needs, employees may be required to work on-site for all five weekdays.
By applying, you acknowledge and agree to be available for in-person work five days a week if required.
Other Features:
Full-time
US calendar applicable
Key Highlights
- Provide thought leadership and contribute to the HRC Executive Leadership Team as we drive our strategy to develop into a world class RCM Tech and services provider.
- Ensure operations and service models are optimized.
- Embed mechanisms and governance to ensure we are compliant and business risk is mitigated.
- Partner with key internal stakeholders to integrate existing and new technological initiatives to increase operational efficiencies and deliver enhanced operational service.
- Apply leadership behaviors to build, develop and coach a team of professionals and ensure leadership capabilities are strong across the organization. Inspire others and set the tone for an inclusive and high-performance team.
Responsibilities:
- Provide thought leadership and contribute to the HRC Executive Leadership Team as we drive our strategy to develop into a world class RCM Tech and services provider.
- Set business direction, develop, implement, and oversee operational models to meet the unique needs and business requirements for our clients.
- Understand competitor performance and market conditions to effectively leverage HRC Revenue.
- Inform and advise executive management regarding current industry trends, problems and activities to facilitate both short- and long-range strategic plans to improve operational performance and enhance growth.
- Hold self and team accountable for creating and maintaining Raving fan customer relationships.
- Effectively manage the overall cost structure of HRC RCM Operations.
- Ensure operations and service models are optimized.
- Develop effective relationships with and confirms operational leaders can execute day-to-day responsibility for operations.
- Closely monitor operational metrices to ensure service levels are met.
- Evaluate, re-evaluate processes and KPI achievement for optimizing efficiency.
- Identify and resolve technical, and operational and organizational problems.
- Monitor required reporting and provides direction on findings.
- Direct others to resolve business problems that affect multiple functions or disciplines.
- Provide leadership to and is accountable for the performance of staff.
- Embed mechanisms and governance to ensure we are compliant and business risk is mitigated.
- Drive company compliance framework and implement necessary controls in process towards adherence.
- Monitor and confirm all operational activities conform to HRC compliance requirements.
- Provide oversight and challenge to senior management on decisions and processes regarding strategy and compliance.
- Understand and manage the Federal and State requirements and relationships related to operations.
- Provide governance on network strategy and development.
- Hold self and team accountable for compliance.
- Practice and inculcate company CREDO, as well as employment policies.
- Partner with key internal stakeholders to integrate existing and new technological initiatives to increase operational efficiencies and deliver enhanced operational service.
- Work closely with Solutions towards development and implementation of products and solutions.
- Drive team towards technological integration.
- Resolve operational bottlenecks in solution development.
- Use industry knowledge to provide solution development input.
- Apply leadership behaviors to build, develop and coach a team of professionals and ensure leadership capabilities are strong across the organization. Inspire others and set the tone for an inclusive and high-performance team.
- Work closely with the operational leadership team and other senior managers to ensure operational goals are aligned with company goals. This includes planning, execution, continuous assessments and improvement of the performance, and overall effectiveness of the teams and individuals.
- Foster a performance driven culture
- Lead and influence team by fostering teamwork and collaboration, and driving employee engagement and leveraging diversity and inclusion.
Profile
Qualifications/Criteria:
- Total work experience of 20+ years in leading Operations and managing E2E delivery and enabling functions.
- BA/BS in related field plus 15+ years of experience in Full-service RCM service delivery including offshore operations.
- Minimum 5 years’ experience in a similar leadership role (C Level experience).
- 10+ years of extensive experience in managing different client types in RCM across Labs, Hospitals, Multi-Specialty Physician groups, etc.
- Deep understanding of payer-provider dynamics, regulatory compliance, and healthcare reimbursement methodologies.
- Driving Operational Excellence
- Strong understanding and ownership of driving profit and loss with full accountability in a mid-to large company.
- Expertise in process improvement, cost optimization, and performance management across markets to ensure seamless operations.
- Knowledge and deep understanding of Revenue Cycle Management compliance requirements and RCM Technology landscape.
- Strong focus on quality assurance, compliance, and risk management.
- Senior leadership experience in developing and managing portfolio of revenue generative initiatives/efforts, with focus on driving automation and introducing new products and services.
- Strong analytical and project management skills with ability to manage several projects of varying complexity simultaneously.
- Communication and Interpersonal skills
- Ability to work effectively with diverse stakeholders, including C-suite executives, clients, and team members.
- Excellent communication skills as this role will require public speaking.
- Experience in mergers and acquisitions (advantageous).
- Sales and Business Development support
- Experience in supporting sales teams by providing strategic insights, operational expertise, and domain knowledge to drive business growth.
- Ability to identify new opportunities, contribute to proposal development, and participate in client presentations.
- Client Relationship Management
- Strong track record of maintaining and enhancing client relationships through effective communication, trust-building, and delivering exceptional results.
- killed in client interaction, understanding client needs, and aligning organizational goals to meet and exceed client expectations.
- Leadership and Team Management
- Proven ability to lead and manage large-scale onshore and offshore delivery teams.
- Expertise in building high-performing teams, fostering collaboration, and driving operational excellence across geographies.
Traits
- Able to study the industry, market opportunity and craft short term and long-term strategy towards business growth.
- Able to allocate resources towards achieving the strategic goals, staying current with performance against goals and identify roadblocks ahead of time.
- Able to re-evaluate, adjust, enhance strategy in context of changes in the market, still staying on track for overall achievement of goals.
- Has in depth knowledge of RCM Operations.
- Able to run process steps at maximum efficiency with the right controls.
- Has a keen awareness of data related to processes.
- Able to measure the right metrics to ensure process efficiency.
- Able to drive sustainable improvements.
- Adept in technology platforms which can increase process efficiency, and able to use them towards better outcomes.
- Has strong empathy and able to identify strategic customer pains and develop unique and compelling value propositions that focus on delivering business value.
- Walks the talk when it comes to client deliverables as well as internal stakeholder deliverables.
- Inspires trust.
- Is clear and direct when responding to questions and setting expectations.
- Raises issues and makes recommendations that are the “right things” to do, considering potential consequences.
- Keeps commitments and/or promises.
- Uses others’ time intelligently and with consideration.
- Knows the business well enough to craft solutions to client problems as well as to propose internal improvements based on prospecting conversations.
- Directs operations with the understanding of HRC financials and cost structures.
- Drives sound and disciplined decisions that drive action while effectively using financial knowledge and data to manage the business.
- Has a bias for action and sense of urgency.
- Organizes and directs quality work effort from the team.
- Uses understanding of “big picture” and deliverables to define, prioritize and organize activities.
- Identifies and addresses potential bottlenecks, constraints, and dependencies when developing/managing plans or schedules.
- Balances relationship among budget, staffing mix and project milestones when building workplans and schedules.
- Defines processes to check work and avoid re-work.
- Quickly pulls together resources to troubleshoot problems.
- Makes sure agreements and discussions are documented and follow-through occurs.
- Drives high-quality execution and operational excellence by communicating clear directions and expectations.
- Acts as a role model on all fronts – performance, value behavior, integrity.
- Identifies strengths and weaknesses of team and organizes effort in the most productive manner.
- Upholds CREDO for leadership and build a safe environment for team to work in.
- Empowers and drive outcomes.
- Develops team and enhance skills with a long-term view.
- Has strong mentoring capability able to coach leaders.
- Maintains professionalism at all dealings and conveys the best image of the company.
- Adequately prepares for discussions and crucial conversations with the acute understanding of creating a positive impression.
- Anticipates others’ reactions when deciding how to respond or act in difficult situations.
- Keeps executive management informed and involved as issues develop.
- Remains calm and focused when others are showing signs of stress.
