Role Overview
We are looking for a proactive and well-spoken Client Relationship Executive to manage incoming B2B leads, handle customer queries, and ensure smooth communication between clients and the company. The ideal candidate should be organized, confident, and comfortable with both sales follow-ups and customer support tasks.
Key Responsibilities
- Handle B2B enquiries through IndiaMART, WhatsApp, calls, and email.
- Follow up with potential clients and convert leads into business opportunities.
- Maintain proper lead tracking, call logs, and follow-up records.
- Respond to customer queries related to products, pricing, and order status.
- Coordinate with internal teams for order processing, dispatch, and after-sales support.
- Build and maintain relationships with B2B clients.
- Provide timely updates on leads, conversions, and customer issues.
- Assist in preparing sales reports when required.
- Ensure excellent customer satisfaction and quick response times.
Required Skills
- Good communication skills (Hindi & English preferred)
- Basic computer knowledge (Excel, email, CRM tools)
- Ability to handle customer queries professionally
- Confidence in talking to B2B clients and closing leads
- Time management and follow-up skills
- Positive attitude and willingness to learn
Qualifications
- Minimum 12th pass; graduation preferred
- 0–2 years of experience in sales or customer support (freshers with strong communication skills can apply)
Benefits
- Fixed salary: ₹10,000 – ₹25,000 based on skills and experience
- Incentives on sales conversions
- Growth opportunity within the company
- Supportive work environment
Job Type: Full-time
Pay: ₹10,000.00 - ₹25,000.00 per month
Work Location: In person
