Customer Support Executive
Company: NEXEX Cloud Solutions Private Limited
Location: West Tambaram, Chennai
Salary: ₹15,000 per month (Negotiable based on skills and experience)
Job Type: Full-time
About Us
NEXEX Cloud Solutions Private Limited is a growing e-commerce and distribution company specializing in consumer electronics and automotive accessories. We sell through Amazon, Flipkart, our own websites, and other online marketplaces. We are looking for a Customer Support Executive with excellent communication skills who is passionate about delivering outstanding customer service.
Job Responsibilities
- Handle inbound and outbound customer calls professionally.
- Respond to customer inquiries via phone, WhatsApp, email, and online chat.
- Resolve customer complaints promptly and professionally.
- Process order-related requests, including cancellations, returns, replacements, and warranty support.
- Coordinate with logistics and warehouse teams to track customer orders.
- Maintain accurate customer records and communication logs.
- Follow up with customers to ensure complete satisfaction.
- Support customer service activities for Amazon, Flipkart, and Shopify marketplaces.
- Escalate unresolved issues to the appropriate department when necessary.
Requirements
- Any Graduate or Diploma holder.
- Minimum 1 year of experience in customer support, customer service, or a similar role.
- Freshers with excellent communication skills are encouraged to apply.
- Excellent spoken and written English is mandatory.
- Good spoken Tamil is required. Knowledge of Hindi will be an added advantage.
- Confident in speaking with customers over phone calls.
- Basic computer knowledge and proficiency in MS Office.
- Good typing speed and professional email writing skills.
- Strong problem-solving skills with a customer-first attitude.
Working Hours
- Monday to Friday: 10:00 AM – 6:00 PM
- Saturday: 10:00 AM – 4:00 PM
- Sunday: Weekly Off
Salary & Benefits
- Starting salary: ₹15,000 per month.
- Salary is negotiable based on communication skills, experience, and overall performance during the interview.
- Friendly and professional work environment.
- Opportunities for learning and career growth.
- Paid leave as per company policy.
- Hands-on experience with leading e-commerce platforms including Amazon, Flipkart, and Shopify.
Work Location
NEXEX Cloud Solutions Private Limited
No. 5A, 2nd Main Road, Bharathi Nagar,
West Tambaram, Chennai – 600063
Preferred Skills
- Excellent verbal communication and customer handling skills.
- Strong command of English with clear pronunciation and confidence while speaking.
- Ability to multitask and work under pressure.
- Customer-focused mindset with a positive attitude.
- Basic knowledge of Amazon, Flipkart, or Shopify will be an added advantage.
- MS Office
- Customer Service
- Telephone Etiquette
- Email Writing
- Problem Solving
- Multitasking
Immediate joiners are preferred.
Contact Information
Office Contact: +91 89396 62222
Email: [email protected]
Website: camstore.in
Corporate Website: nexex.in
Interested candidates can call the above number during office hours, send their resume to [email protected], or apply through Indeed. Shortlisted candidates will be contacted for an interview.
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Language:
Location:
- Chengalpattu, Chennai, Tamil Nadu (Required)
Work Location: In person
