- Responsible for job agra location and job flow in the workshop including job scheduling and labour allocation for day to day operations.
- Manage inward goods, checking quantities, dispatching goods and receipting invoices
- Regularly report progress on each job and quickly communicate delays or concerns with the Operations manager. Report on manpower overruns or shortfalls.
- Ensure adequate maintenance of tools, equipment and other materials in the Service Area.
- Work with the Operations manager to respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.
- Investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with team to identify appropriate course of action.
- Develop and implement systems to record, file and store information pertaining to client enquiries.
- Identify staff that require on-going training and implement training opportunities to ensure their skills are improved.
- Provide feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in performance.
- Review customers service orders and inspect the quality of a technician repairs before the release of vehicles.
- Review work orders to ensure that all actions have been documented according to Service Workshop policies and procedures.
- Receive and review feedback from customers and follow up to ensure customer satisfaction.
- Plan and prepare annual budget for the department and facilities, scheduling expenditures, analysing variances and initiating corrective actions. Follow up closely during implementation.
Diploma or equivalent in Mechanical / Automotive or related field.
7 -9 years experience managing an automotive workshop, particularly attached to a dealership
Extensive Knowledge of mechanical issues, warranties, service and general repairs
Strong analytical, communication and inter-personal skills with administrative competence vital for this role.
Computer literate with a solid understanding of Microsoft applications
Ability to advise customers on the required jobs in a timely, professional manner
Job location- Etawah, (Uttar Pradesh)
Salary Budget - 4,00,000 - 5,40,000 lpa
Email us-: [email protected]
