Job Description:
The Admission Counselor is responsible for handling incoming client inquiries, understanding their requirements, and converting them into qualified leads and confirmed admissions. The role requires strong communication skills, client handling ability, and a results-oriented approach.
Key Responsibilities
1. Client Interaction & Call Handling
- Attend all incoming calls, messages, and inquiries from prospective clients.
- Provide accurate information about company services, pricing, and process.
- Maintain a professional and positive tone in all communications.
2. Lead Qualification
- Understand client requirements, budget, and expectations.
- Identify high-potential clients and filter quality leads.
- Record and update client details in CRM or lead management system.
3. Lead Conversion
- Convince and guide clients towards taking admission / confirming service.
- Follow up regularly with interested clients to close deals.
4. Follow-Up & Relationship Management
- Maintain continuous follow-up with pending leads.
- Build trust and maintain strong relationships with clients.
- Handle objections and resolve basic client concerns effectively.
5. Coordination
- Coordinate with sales, design, or operations team for smooth onboarding.
- Ensure proper handover of confirmed clients to the execution team.
6. Reporting & Documentation
- Maintain daily call reports and lead status updates.
- Track conversion ratio and report performance to management.
- Ensure all client interactions are properly documented.
Key Skills Required
- Excellent communication and interpersonal skills
- Strong convincing and negotiation ability
- Basic knowledge of CRM tools / MS Excel
- Target-oriented and self-motivated
- Good listening and problem-solving skills
Qualification
- Any graduate (sales/marketing background preferred)
- Freshers or experienced candidates in tele-calling / admissions / sales
- Fluent in local language
Job Types: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
Work Location: In person
