Job description
Key Responsibilities
- Handle international outbound voice calls professionally for US customers.
- Deliver high quality customer interactions while meeting defined quality and compliance standards.
- Effectively negotiate and resolve customer queries or issues within agreed timelines.
- Maintain accurate and complete documentation of customer interactions in internal systems.
- Meet individual and team performance targets, including call quality, productivity, and adherence.
- Follow all process guidelines, policies, and regulatory requirements.
- Manage call volumes efficiently while maintaining a high level of customer satisfaction.
- Work collaboratively with team members and escalate issues when required.
- Demonstrate flexibility to handle a fast paced and demanding work environment.
- Participate in training, feedback, and coaching sessions for continuous performance improvement.
Experience
- Graduation is mandatory (no undergraduates).
- Minimum 1 year of core International VOICE process experience (pure voice only).
- Backend, blended experience is not eligible.
- Candidates must have all relevant experience documents from last 1 year of employment
Skills Required
- Excellent verbal and written English communication skills.
- Good negotiation skills.
- Basic PC and system navigation knowledge.
- Strong time management and organizational skills.
- Ability to handle multiple tasks & maintaining accuracy.
- Professional call etiquette with a customer centric approach
Perks and Benefits
- Transportation Services: Convenient and reliable commute options to ensure a hassle-free journey to and from work.
- Meal Facilities: Nutritious and delicious meals provided to keep you energized throughout the day.
- Career Growth Opportunities: Clear pathways for professional development and advancement within the organization.
- Captive Unit Advantage: Work in a stable, secure environment with long-term projects and consistent workflow.
- Continuous Learning: Access to training programs, workshops, and resources to support your personal and professional growth.
Interested candidates please share your CV or refer someone you know at [email protected]
Pay: ₹300,000.00 - ₹600,000.00 per year
Benefits:
- Commuter assistance
- Food provided
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund
Work Location: In person
