Executive – Customer Service Excellence
About us
Revergon Solutions aims to transform the way we work in our offices & homes in this new age of technology. With its bouquet of innovative & premium solutions it is our mission to improve wellness quotient and increase agility & productivity for both individuals as well as the organisations.
To know more visit our website – www.revergon.com
Responsibilities:
- Manage customer inquiries and orders from initial contact through delivery
- Coordinating closely with production, logistics, and quality teams to ensure timely fulfilment.
- Processing orders, tracking shipments, resolving delivery issues, and managing any product quality concerns or returns.
- Maintain accurate customer records, prepare regular reports on service metrics, and identify opportunities to improve customer satisfaction.
- Building strong relationships with key accounts and providing technical product information.
- Generate leads and set up initial client conversations
- Co-ordinate for demos and customer query resolutions and service requests
What you need to have:
- Customer First Attitude
- A bachelor's degree in business or related field with 2-3 years of customer service experience, preferably in manufacturing or B2B environments.
- Have strong communication and problem-solving abilities, proficiency with CRM systems and MS Office
- Ability to understand technical product specifications.
- Experience coordinating across multiple departments and working in fast-paced environments is important.
Work Location –Khairane-MIDC, Navi Mumbai
Timings – 9am to 6 pm | Weekly off on Sunday | 2 Saturdays off every month | 12 paid holidays a year
Interested candidates can share their CV on [email protected] or WA on 8291 722 722
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Leave encashment
- Paid sick time
Work Location: In person
