Job Description :
- Greet guests upon arrival, assist with luggage, and escort them to rooms.
- Manage valet parking, luggage storage, and delivery of items (parcels, messages) to guest rooms.
- Provide information on hotel amenities, local attractions, and dining options.
- Ensure lobby/entrance areas are clean, organized, and visually appealing.
- Collaborate with the front desk, concierge, and bell captain to address guest needs.
- Adhere to health, safety, and protocol standards for guest and staff safety.
1. Guest Arrival & Departure:
- Warmly welcome guests at the entrance and assist with luggage during check-in/check-out.
- Escort guests to rooms, explaining in-room features and hotel facilities (e.g., pool hours, dining options).
- Inspect vacated rooms for forgotten items and coordinate with a reception for lost property.
2. Luggage & Valet Management:
- Safely transported and tagged luggage, ensuring proper storage in the hotel’s baggage room.
- Handle valet parking requests, including parking/retrieving vehicles efficiently.
- Assist with transferring luggage between rooms upon guest requests.
3. Guest Relations & Communication:
- Memorize names of VIPs, repeat guests, and long-term visitors; greet them warmly (e.g., “Welcome back, Mr. Smith!”).
- Relay guest requests (e.g., wake-up calls, taxi bookings) to relevant departments promptly.
- Provide clear directions to local attractions, transport hubs, and event venues.
4. Operational Support:
- Maintain cleanliness and order in the lobby, baggage room, and entrance areas.
- Report equipment malfunctions or safety hazards to the bell captain/front office.
- Attend pre-shift briefings and training sessions to stay updated on hotel operations.
5. Physical & Safety Requirements:
- Lift/carry items up to 80 lbs, stand/walk for extended periods, and perform tasks requiring bending or twisting.
- Follow safety protocols for equipment use and emergency procedures.
Experience:
· Total work: 1 Year (Preferred)
Supplemental Pay:
· Yearly bonus
Schedule:
· Day shift
· Morning shift
Work Location: Saravanampatti, Coimbatore
Job Types: Full-time, Permanent
Pay: ₹12,000.00 - ₹14,000.00 per month
Email : [email protected]
Job Types: Full-time, Permanent
Pay: ₹12,000.00 - ₹14,000.00 per month
Work Location: In person
