Job Summary
Assistant Front Office Manager take charge of the operations of the Front Office Department. Primarily reporting to the Front office manager or EAM Rooms. Ensures guests have a smooth-running stay at the hotel. Act as the bridge between the front and the back office. While coordinating the operation, will also ensure that all guests experience a fantastic stay
Responsibilities and Duties
- Customer Satisfaction (Guest Feedback, Social Media Review).
- Financial Performance (Up-selling, Room Revenue, Operation Auditing).
- Showing Initiative, Problem Solving, Staff Training, Team Leading.
- Manages and motivates the Front Office team in order to provide a high standard of service for customers.
- Welcomes guests and fosters customer loyalty through his/her friendly manner.
- Develops high-quality relationships with guests throughout their stay.
- Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
- Oversee and supervise guest arrivals and departures with the front office executive and duty managers.
- Provide a high level of customer service and maintain a high profile in the day-to-day front office operations.
- Ensure that personalized service is offered to each and every guest.
- Ensures that the pricing policy and internal audit procedures are duly applied.
- Supervises the management of debtors, group and individual guest invoicing and cash operations.
- Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
- Review the arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
- Prepare monthly and daily revenue reports and circulate them to all HOD’s.
- Prepare Room revenue and occupancy forecast and take action on rate strategies.
- Is involved in the recruitment of new team members for the front office.
- Integrates and trains employees, providing support for skills development.
- Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
- Ensures that the workplace remains clean and tidy
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
- Makes sure that the hotel’s pricing policy and sales pitches are duly applied in order to optimise RevPAR.
- Have a good knowledge of all systems and standard operating procedures of the front office.
- Ensures that guest documentation and information are available and up-to-date.
PREREQUISITES:
Well-developed communication and customer relations skills. Highly organized, and results-oriented with the ability to be flexible and work well under pressure. Knowledge of Opera is required.
EDUCATION:
A degree or Diploma in Hospitality Management is an asset or graduate bachelor’s degree and/or diploma in hotel or other related field. Computer Knowledge and experience in MS Office programs.
EXPERIENCE:
Minimum 2 to 3 years work experience as Assistant Manager or Team Leader – Front Office / Guest Relations in a hotel
Job Types: Permanent, Full-time
Pay: ₹45,000.00 - ₹60,000.00 per month
Benefits:
Education:
Experience:
- total work: 1 year (Preferred)
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person
